James Race
Monroe,NC
Summary
Began in the food industry at Case Farms working as the sanitation manager. The sanitation team included 36 employees.
Began working with AFCO in 2005 and have worked as the plant manager for 10 years and made the change to sales and service in 2015. Account manager from 2015 to present. As plant manager I was able to understand the logistics , and had a unique look into customer expectations.
Overview
20
20
years of professional experience
Work History
Customer Care Specialist
AFCO - ZEP
Atlanta, GA
07.2005 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Complete internal audits with customers to ensure accuracy on all documents supplied to auditing teams.
- Reports completed for customers, including service reports , inventory reports , safety concerns.
- Worked as a plant manager prior to moving into sales. This allowed me to understand our supply chain and logistics capabilities.
Sanitation Manager
Case Farms
Morganton, NC
04.2004 - 06.2005
- Improved facility cleanliness by implementing and maintaining sanitation programs and procedures.
- Enhanced food safety by conducting regular inspections and ensuring compliance with local regulations.
- Reduced waste production by introducing recycling initiatives and proper waste management practices.
- Streamlined sanitation processes through the development of efficient cleaning schedules and procedures.
Education
High School Diploma -
Piedmont High School
Monroe, NCSkills
- Account specialist
- Quality Assurance
- Product or Service support
- Food safety specialist
- Sales- worked to close new customer accounts
Timeline
Customer Care Specialist
AFCO - ZEP
07.2005 - Current
Sanitation Manager
Case Farms
04.2004 - 06.2005
High School Diploma -
Piedmont High School