Steve Magoncia
Sales, Customer relations, and Management
Wichita,KS
Summary
Dynamic leader with expertise in sales, customer service, organizational management and leadership. Excelled in relationship building and risk management, enhancing operational efficiency and client satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Project Management Coordinator
Simple Solutions of Kansas
Wichita, KS
09.2019 - 08.2025
- Coordinated project planning and execution, aligning with client goals and schedules.
- Developed comprehensive project documentation to streamline communication across teams.
- Coordinated resources and schedules, optimizing workflow for multiple concurrent projects.
- Implemented risk management strategies to proactively address potential project challenges.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
District Manager
FanFare Media Works
Wichita, KS
09.2012 - 01.2014
- Managed and built relationships with clients and business to understand needs and provide tailored solutions for in-store media advertising solutions.
- Conducted product demonstrations, showcasing features and benefits to drive sales engagement.
- Analyzed market trends and competitor offerings to identify growth opportunities.
- Collaborated with marketing teams to develop promotional strategies that enhance product visibility.
Supervisor of Factory Operations
Martin Interconnect Services
Wichita, KS
02.2020 - 08.2021
- Supervised daily operations, ensuring adherence to safety protocols and production schedules.
- Streamlined workflow processes, enhancing efficiency and reducing downtime across production lines.
- Mentored team members, fostering skill development and promoting a culture of continuous improvement.
- Analyzed operational data to identify trends, implementing corrective actions to enhance quality control.
Assembly Mechanic
Spirit AeroSystems
Wichita, KS
03.2014 - 01.2019
- Assembled components using hand tools and power equipment to ensure quality standards.
- Inspected finished products for defects and accuracy, maintaining high-quality control.
- Collaborated with team members to streamline assembly processes and reduce lead times.
Sales Consultant
Zales Jewelers
Wichita, KS
10.2010 - 08.2012
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Conducted product demonstrations to educate clients on features, benefits, and value propositions.
- Evaluated competitor offerings to refine sales tactics and maintain competitive advantage in the market.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Customer Service Representative
Dillard's
Wichita, KS
11.2005 - 10.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Bachelor of Science -
Friends University
Wichita, KSMBA - Business Administration
Friends University
Wichita, KS2017
Certificate of Technical Studies - Small Engine Repair
Wichita Vo-tech
Wichita, KS1990
High School Diploma - General Studies
Wichita South High School
Wichita, KS1990
Skills
Project management
- Customer relations
- Account specialist
- Influencing skills
- Integrity and trust
- Customer service
- Problem-solving
- Time management
- Team leadership
- Verbal and written communication
- Relationship building
- Negotiations
- Team coordination
- Conflict resolution
- Strategic planning
- Customer management
- Risk analysis and management
- Quality assurance
- Sales and marketing
- Cost management
- Technical support
- Documentation management
- Presentation
- Business development
- Product development
- Manufacturing experience
- Blueprint reading
- Assembly and production
- Quality assurance
Project planning
Project planning and development
Project scheduling
Project tracking
Relationship building
Strategic planning
Schedule management
Client relations
Customer relations
Budgeting and forecasting
Advanced problem solving
Work flow planning
Risk management
Document management
Project estimation and bidding
Cost control
Processes and procedures
Data analysis
Project closure
Presentations
Inventory control
Technical support
Performance improvements
Logistics management
Budget preparation
Customer relations specialist
Resource allocation
Vendor sourcing
Influencing skills
Contract development
Business analysis
Cost reduction and containment
Programming languages
Planning and scheduling
Verbal and written communication
Task prioritization
Deliverable tracking
Progress reporting
Additional Information
Strong computer navigation skills and PC knowledge -Telegience, System X, CRM, CCTP, EASE, BOSS/SORD programs. Proficient with Microsoft Office Suite of Products
Timeline
Supervisor of Factory Operations
Martin Interconnect Services
02.2020 - 08.2021
Project Management Coordinator
Simple Solutions of Kansas
09.2019 - 08.2025
Assembly Mechanic
Spirit AeroSystems
03.2014 - 01.2019
District Manager
FanFare Media Works
09.2012 - 01.2014
Sales Consultant
Zales Jewelers
10.2010 - 08.2012
Customer Service Representative
Dillard's
11.2005 - 10.2010
Bachelor of Science -
Friends University
MBA - Business Administration
Friends University
Certificate of Technical Studies - Small Engine Repair
Wichita Vo-tech
High School Diploma - General Studies
Wichita South High School