Summary
Work History
Education
Skills
Timeline
Generic

Amanda Roath

Quincy

Summary

Began working with CSC in January 2003 as a Customer Service Associate in the Corporate Department. When the Corporate Team merged with the Document Retrieval/UCC Team, I assisted in the training of the Document Retrieval/UCC Team Members in the Corporate operations and was trained and began working on Document Retrieval/UCC filings. From there I was asked to join the CSR's. Shortly after, I was asked to assist in LMS, which turned into a permanent position. In LMS I have assisted in intake as well as worked as an L3. When the L5 team was created, I was a part of that transition and was with the L5 Banking Team until my promotion to the Training and Quality Team in 2021. In 2025 I was promoted to Project Management Coordinator for the General Litigation Teams within the Litigation Management Services Department.

Work History

Project Management Coordinator

Litigation Management Services

Senior Data Quality Specialist

Litigation Management Services

Senior Customer Service Specialist (L5)

Litigation Management Services - Banking Team

Customer Service Specialist (L3)

Litigation Management Services

Customer Service Associate

Corporate Department

Corporate/Document Retrieval/UCC

Corporate Department

Customer Service Representative

Corporate Department

Education

Associate of Arts - Paralegal Studies

Keiser College
Tallahassee, Florida

Skills

  • Project management
  • Data analysis
  • Quality assurance
  • Customer relationship management
  • Process optimization
  • Team collaboration
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Critical thinking
  • Employee training
  • Collaborative mindset
  • Influencing skills
  • Strategic thinking
  • Integrity and trust
  • Customer relations
  • Training and mentoring
  • Customer service
  • Workload management
  • Verbal and written communication
  • Adobe applications
  • Presentation
  • Good judgment
  • Flexible and adaptable
  • Detail-oriented
  • Problem-solving
  • Continuous improvement
  • Team coordination
  • Microsoft Applications
  • Excel Applications
  • Business Objects
  • Proficient in all levels of LMS processing
  • Research and Analytical Skills

Timeline

Project Management Coordinator

Litigation Management Services

Senior Data Quality Specialist

Litigation Management Services

Senior Customer Service Specialist (L5)

Litigation Management Services - Banking Team

Customer Service Specialist (L3)

Litigation Management Services

Customer Service Associate

Corporate Department

Corporate/Document Retrieval/UCC

Corporate Department

Customer Service Representative

Corporate Department

Associate of Arts - Paralegal Studies

Keiser College
Amanda Roath