Jimmy Guillermo

Project Coordinator

• Setup and manage initial Smartsheet project toolkit and Jira initiative from intake.
• Coordinate cross-functional communication to ensure smooth project execution.
• Setup agency instances in Support UI for new customers.
• Act as primary point of contact for project team and stakeholders.
• Send welcome emails to customers and facilitate project onboarding.
• Notify senior Project Manager, Solution Architect, and Fusus Connect Advocate to assign project leads.
• Monitor, communicate, and manage progress of work orders to completion.

Project Coordinator for New Respond Map Initiative (AKA APEX)

• Send welcome emails to customers and facilitate project onboarding.
• Setup agency instances in Support UI for new customers
• Stakeholder Coordination & Communication.
• Monitor, communicate, and manage progress of work orders to completion.
• Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
• Deliver quality work.

Project Manager for SOC2 (Security Operation Centers) Projects – Enterprise Mid-Level Market Deals

• Send welcome emails to customers and facilitate project onboarding.
• Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
• Coordinate meetings, timelines, deliverables.
• Stakeholder Coordination & Communication.
• Deliver quality work.

CJIS/GBI Clearance Coordinator for Fusus personnel and legacy customers.

• Coordinate and manage CJIS/GBI clearance processes for customers and Fusus and Clearances team.
• Liaise with Personal Security team and customers to ensure security compliance of in flight Fusus project.
• NYPD Vetting Process coordinator for Fusus Personnel.

AXON ERG HOLA Communications Coordinator.

• Axon Acquired Fusus on February 2024
• Followed and engage deals that have landed on Ops Pipeline by assuring timely Executive Outreach Call scheduling from 16 days to 8.7 days.
• Audited Fusus Deliverables shipping dates making sure of their accuracy and delivery timeframe.
• Implemented Update on Deals Pending Kick Off email to the COO and VP of Operations.
• Assumed championship of HubSpot CRM for the Ops Side.
• Manage GBI and CJIS employee training and certification services, as well as fingerprinting.

Outstanding Achievements:

• Reduced Item lost and manmade mistakes ratio by 5% in the first 6 months, reaching 87% ratio by month 10.
• Maintained 13% revenue in comparison to last year's sales.
• Managed daily and weekly cycle counts and adjusted inventory records to ensure accuracy.
• Organized storage areas to maximize movement and minimize labor.
• Prepared accurate shipping orders
• Received, processed, and reshelved returned products to facilitate accurate inventory.

• Performed all job tasks while complying with company's safety procedures and guidelines. Making professional installations to Police Department's Official Vehicles as well as fire department vehicles, throughout the United States.
• Maintained clean tools, test equipment and work motor vehicles.
• Provided key information to customers, educating on equipment, products and services.
• Dispatched to various sites to perform installation of equipment.
• Managed approximately 25 car installations per deployment.

Responsible for generating metrics and their analysis, also for brand strategies to generate leads and increase business opportunities. In charge of the budget and annual Marketing plan.

Outstanding Achievements:

• Increased the general productivity of the department by strengthening the continuous and efficient monitoring of active and potential clients by 15%
• Implemented the use of HubSpot's CRM and marketing tools, improving the scope of customer service, internal monitoring processes, metrics and projections through the design and implementation of KPI’s and OKR’s.
• Reduced CRM operating costs by 80%, equivalent to an annual savings of USD $ 11,250
• Improved the direct customer service indexes by 42%.
• Updated the existing databases that allowed me an up selling / cross selling of 13% respectively.
• Designed and implemented the new brand and image manual for the company.
• Led Inbound Marketing campaigns to clients, improving the number of qualified Leads by 25%.

Responsible for the analysis, creation, execution and monitoring of Inbound Marketing campaigns. In charge of creating the metrics of all the executed campaigns, to measure their effectiveness.

Outstanding achievements:

• I expanded the company's client portfolio by 12%.
• I improved the effectiveness indicators of the Inbound campaigns by 15%.
• I led the Inbound Marketing campaigns of several clients, increasing their MRR by 10%.
• Key Account Manager of national and international companies. I
• Generated reports detailing findings and recommendations.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Responsible for the creation of advertising and marketing campaigns, among which highlight, Ads, SEO and Email Marketing. Responsible for the metrics and their analysis.

Outstanding achievements:

• Increased traffic and lead generation by 20% in the first 3 months.
• Created digital marketing, SEO, SEM, ADS and mass email campaigns, achieving a significant 25% increase in sales for the law firm.
• Managed the negotiations for radio advertising with several local radio stations, achieving a position and growth of more than 11%.