Laura Dunafon
Columbia,MO
Summary
Achieved seamless office operations by applying extensive knowledge of management and administration. Enhanced team performance through quick adaptation to new concepts and effective communication. Maximized productivity with comprehensive training in various networking environments and business software packages.
Overview
13
13
years of professional experience
Work History
Project Management Coordinator
Questec Mechanical
06.2023 - 05.2024
- Prepared building plans, specifically mechanical and plumbing plans for the field team, office and Project Manager. Set up files in all physical and electronic filing in project preparation. Worked with three Project Managers; managing submittals, O&Ms, permits, RFIs, purchase orders, and subcontracts, including set up and month progress billing and change orders. Tracked substantial completion and warranty dates. Input and managed project details in project software. Kept PM abreast of changes or issues that may impact the success of the project(s). Assisted in inventory and accounts payable. Trained new hires in parallel roles.
Home Loan Review Specialist 3
Amerihome Mortgage
06.2021 - 05.2023
- Was an integral part of the pre-purchase review of Conventional, Non-Conforming, FHA, and VA loans files. Ensured all files contained all required documentation and met acceptable Underwriting (DU, LQA and Fraud) (TRID & RESPA) standards and complied with established guidelines. Used inventory checklist to ensure loan files were complete and accurate. Accurately reviewed loan documentation and collateral files. Verified accuracy of data between documents and systems.
Home Loan Closing Specialist
Veterans United Home Loans
06.2019 - 06.2021
- Worked with a variety of loan types (VA, FHA, Conventional, and USDA) for purchases and refinances across America, including Kentucky utilizing Encompass, InTitle, DocuSign and a CRM system. Managed the compliance and fees associated with the loan process from application through closing, ensuring timeliness accuracy and completeness with all applicable loan documents in order to finalize the closing transaction. Accurately complete and send required compliance disclosures within set timelines. Effectively communicate with the loan team and 3rd party vendors, responding promptly to inquiries and conveying any information that may adversely affect the loan closing on time. Preformed quality control analysis. Drafted closing documents and created closing packages, ensuring accuracy by coordinating with the settlement agent. Remained knowledgeable on company and industry guidelines and processes.
Operations Manager
Cook Group DBA Convergence Financial
03.2015 - 06.2019
- Provided daily support and correspondence for in branch President/Financial Advisor, a team of off-site Advisors and a multi-million-dollar client book of business. Assisted in creating administrative documents to manage client assets and daily office processes. Maintained technology within the office including but not limited to creation and management of company website, client wealth allocation models, enhanced trading systems and client record management system. Trained and transitioned new advisors and internal staff during the onboarding process. Handled internal deposits and asset allocations within client portfolios as needed. Completed general office duties, managed office staff schedules, ordered supplies and audited office procedures.
Customer Relations Manager/Administrative Assistant
Joe Machens
01.2011 - 07.2014
- Provided administrative support to office staff and completed general office tasks, including answering all incoming calls. Monitored Customer Service Index for Sales and Service Department and developed plans of action for improvement if needed. Assisted with new employee orientation and hiring process. Posted accounts receivable and accounts payable into the ERA finance/accounting system and managed multiple detail specific accounting schedules. Processed both incoming and outgoing paperwork for dealer trades not limited to check processing, deal creation, changes in inventory and accounting. Created publications, ads and memos as needed in the dealership.
Education
Bachelor of Arts - Business Management, Behavioral Studies
Stephens College
Columbia, MO05.2012
Skills
Demonstrated proficiency in typing at a speed of 65 words per minute
- Strategic thinking
- Customer relations
- Training and mentoring
- Collaborative mindset
- Scope management
- Project planning
- Project evaluation
- Meeting facilitation
- Integrity and trust
- Scheduling expertise
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Verbal and written communication
- Detail-oriented
- Training and development
- Data collection
- Project coordination
- Procurement
- Documentation management
- Resource management
- Spreadsheet tracking
- Change management
- Schedule oversight
- Proposal development
- Hardware and software installation
- Time management
- Team leadership
Leveraged expertise in Workday to optimize HR processes and enhance user experience
Collaborated effectively with team members to achieve common goals
Demonstrated exceptional ability to prioritize tasks and manage time effectively
Facilitated resolution of conflicts to foster a collaborative work environment
Assisted in delivering presentations to diverse audiences Supported team members in developing public speaking skills Contributed to creating engaging content for presentations
Assisted in gathering and analyzing data to support decision-making processes Collaborated with team members to identify trends and insights from data sets Contributed to the preparation of reports summarizing findings and recommendations
Assisted in managing complex phone systems to support daily operations Provided technical support to users for troubleshooting phone-related issues Collaborated with team members to enhance communication efficiency
Administered payroll preparation processes to ensure timely and accurate employee compensation
Orchestrated meeting schedule management to optimize team collaboration
Oversaw travel arrangements to ensure seamless logistics and scheduling
Designed and implemented comprehensive employee orientation programs
Developed comprehensive human resource documents to streamline employee onboarding processes
Additional Work History Summary
During periods of work interruptions, I engaged in temporary employment in the administrative and project management coordinator roles. Additionally, I have undertaken freelance work, encompassing deliveries and website design and management.
Timeline
Project Management Coordinator
Questec Mechanical
06.2023 - 05.2024
Home Loan Review Specialist 3
Amerihome Mortgage
06.2021 - 05.2023
Home Loan Closing Specialist
Veterans United Home Loans
06.2019 - 06.2021
Operations Manager
Cook Group DBA Convergence Financial
03.2015 - 06.2019
Customer Relations Manager/Administrative Assistant
Joe Machens
01.2011 - 07.2014
Bachelor of Arts - Business Management, Behavioral Studies
Stephens College