DEONNA MARIE TAYLOR

Diligent Claims, Quality Assurance, Problem Resolution, and Data Entry Specialist with 5 years of experience managing high-volume document workflows and patient health records in regulated environments. Demonstrated expertise in document indexing, EHR systems, release of information (ROI), quality audits, and HIPAA compliance.

• Start Date End Date Facilities Courses
• 01/01/2015 02/01/2015 POST ACADEMY POST
• 01/01/2015 01/01/2015 American Red Cross CPR

• Describe your qualifications for this vacancy by providing a brief description of your accomplishments that demonstrate that you possess the requirements stated on the job posting. These accomplishments may have occurred in various settings.
• In my role as a Mail Processing Clerk, I apply comprehensive knowledge of USPS mailing requirements and service standards to ensure accurate and timely handling of mail. I am responsible for processing letters, flats, and parcels using both automated and manual operations, with a strong emphasis on compliance and efficiency. One of my key responsibilities involves sorting mail through DPS, where precision is critical. I apply USPS regulations to ensure mail is routed correctly, preventing delays and minimizing misrouted items. My ability to maintain high standards under pressure supports overall operational efficiency and contributes to the team’s success in meeting performance goals. I take pride in being a reliable contributor to a system that millions depend on daily.
• In my role as an Inventory Specialist at DHL, I demonstrated a strong ability to maintain accurate records and produce timely reports and correspondence essential to operational success. I was responsible for tracking both incoming and outgoing shipments, ensuring all data was entered daily into the inventory management system. This included updating stock levels, identifying discrepancies, and generating detailed reports for internal review. I also prepared written correspondence for both management and clients, including inventory updates, shipment notifications, and issue resolutions. By maintaining precise records and delivering timely reports, I helped prevent inventory errors, supported seamless logistics operations, and ensured leadership had the data needed to make informed decisions. My attention to detail and proactive reporting contributed to improved inventory accuracy and enhanced client satisfaction.
• As a Mail Processing Clerk, I operate DBCS, where I am entrusted with independently managing my assigned zone to ensure timely and accurate mail processing. This includes clearing jams, maintaining continuous mail flow, and adhering to strict dispatch and clearance schedules, all without direct supervision. I follow standard operating procedures, stay organized under pressure, and proactively communicate with my partner. My ability to self-manage and prioritize tasks enables me to meet daily processing deadlines, prevent mail delays, and contribute to the unit’s overall operational efficiency.
• In my role as an Accountant/Assistant at NCC, I demonstrated the ability to work cooperatively with both customers and colleagues while handling sensitive veteran documentation and insurance matters. I regularly engaged with clients through inbound and outbound calls, scheduled appointments, and assisted veterans in locating healthcare providers within their network. Throughout these interactions, I exercised courtesy, discretion, and self-control, particularly when managing confidential information and responding to emotionally sensitive situations. My professional demeanor and empathetic communication style ensured that veterans received accurate guidance and timely support, while also fostering a collaborative and respectful work environment among team members. By maintaining a positive attitude and prioritizing clear, respectful communication, I contributed to improved customer satisfaction and strengthened internal team dynamics.
• Throughout my professional experience, I’ve developed a strong ability to communicate spoken ideas with clarity, logic, and empathy. In high-pressure environments, I’ve adapted tone and delivery to suit a wide range of audiences. Whether it’s explaining procedures, answering detailed questions, or guiding clients through next steps, I prioritized clarity and ensured that my message was both understood and well received. It’s about building trust, reducing uncertainty, and fostering collaboration. My approach has consistently led to smoother interactions, quicker resolutions, and strong relationships with both clients and colleagues.

No applications available

Country Home Bakers- Promoted from General Helper to Quality Assurance.