Summary
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
JAMES REED

JAMES REED

JAMESTOWN,NY

Summary

Dynamic Community-Based Services Manager with a proven track record at The Resource Center, excelling in staff supervision and project management. Successfully managed budgets for over 70 clients, fostering trust and rapport. Recognized for enhancing customer service and developing high-performing teams through effective training and motivation strategies.

Work History

Community-Based Services Manager

The Resource Center
2020.08 - Current
  • Managed Self-Direction Budgets for a case load of 70+ clients - processed submissions for reimbursement and generated Monthly Expenditure Reports
  • Attended Semi-Annual Life Plan Meetings to provide guidance to clients on proper utilization of their budgets
  • Developed and maintained positive relationships with clients to build rapport and trust
  • Supervised 70+ Self-Determination Assistants (SDAs) - monitored performance and provided feedback for improvement

Job Developer

The Resource Center
2018.08 - 2020.03
  • Led vocational assessments for clients with physical, intellectual and developmental disabilities
  • Customized vocational exploration activities to identify self-determined rehabilitation needs and goals
  • Liaised with community partners to enhance employment opportunities for individuals with disabilities
  • Coordinated community resources and secured referrals
  • Assisted clients in exploring career options and vocational goals

Office Manager

H & R Block Tax Services
2017.10 - 2018.04
  • Managed two separate offices with a total staff of 20+ Tax Professionals
  • Built highly-efficient tax professional team through ongoing coaching and professional development opportunities
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Fatherhood Director

Chautauqua Opportunities Inc.
2016.10 - 2017.05
  • Managed a team of five in the implementation of the Federal 'Responsible Fatherhood Initiative' throughout Chautauqua and Cattaraugus Counties
  • Coordinated Chautauqua Opportunities' 5-year, $5 million grant aimed at strengthening fathers' leadership in their homes with the ultimate goal of increased family self-sufficiency
  • Partnered with outside agencies and negotiated contracts
  • Promoted the Responsible Fatherhood Initiative through presentations, press releases, and media appearances

Education

Bachelor of Arts - Accounting

Mount Vernon Nazarene University
Mount Vernon, OH
1987-05

Skills

  • Clear and concise communication
  • Project oversight
  • Team leadership
  • Team motivation
  • Staff training and development
  • Service excellence
  • Supportive demeanor
  • Consistently truthful and trustworthy

Certification

Offender Workforce Development Specialist (OWDS) Certification awarded June 2016

Timeline

Community-Based Services Manager

The Resource Center
2020.08 - Current

Job Developer

The Resource Center
2018.08 - 2020.03

Office Manager

H & R Block Tax Services
2017.10 - 2018.04

Fatherhood Director

Chautauqua Opportunities Inc.
2016.10 - 2017.05

Bachelor of Arts - Accounting

Mount Vernon Nazarene University

Similar Profiles

CREATE PROFILE
JAMES REED