James Reed
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
Fraud Prevention Manager
Discover Card
New Albany, OH
05.2018 - 11.2021
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on monthly and yearly basis and coached and trained 30 team members, increasing quality of work and employee motivation.
Team Leader of Personal Identity Team
Discover Card
New Albany, OH
09.2008 - 05.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Developed effective business plans to align strategic decisions with long-term objectives.
Collections Manager
Discover Card
New Albany, OH
08.2000 - 09.2008
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees to maximize team performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Completed bi-weekly payroll for 30 employees.
Collections Supervisor
Discover Card
New Albany, OH
06.1999 - 08.2000
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Identified needs and provided training to clarify expectations of collections agents.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Documented conversations with consumers and research into accounts.
Collections Specialist
Discover Card
Columbus, OH
08.1988 - 06.1999
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Education
Bachelor of Science - Computer Information System/Marketing
Central State University
Wilberforce, OH06.1988
Skills
- Procedure review
- MS Office
- Analytical and Critical Thinking
- Problem-Solving
- Effective communication
- Planning and Coordination
- Dispute Resolution
Timeline
Fraud Prevention Manager
Discover Card
05.2018 - 11.2021
Team Leader of Personal Identity Team
Discover Card
09.2008 - 05.2018
Collections Manager
Discover Card
08.2000 - 09.2008
Collections Supervisor
Discover Card
06.1999 - 08.2000
Collections Specialist
Discover Card
08.1988 - 06.1999
Bachelor of Science - Computer Information System/Marketing
Central State University