James Reed
Fort Collins,CO
Summary
Service-driven Head Bartender drawing from broad knowledge of cocktails, craft beers and ciders to provide targeted, customer-oriented service. Detailed inventory manager, coordinating product stocking and shipments. Team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Bartender
The Post Chicken And Beer
09.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained 7 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
Retail Sales Associate
AT&T
06.2020 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Participated in weekly sales coaching to outline sales goals and directives to achieve quotas and customer satisfaction
- Managed up to 10+ customers and 20+ customer calls per day
- Increased sales by 20 percent month over month
- Trained and supervised new employees to use selling strategies and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Fine Dining Server
Legal Sea Foods - Copley Square
02.2019 - 02.2020
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Rolled silverware, set up tables and polished glassware and silverware.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for 300 person capacity restaurant with social relevancy and intentionality
Education
Some College (No Degree) - Professional Music
Berklee College of Music
Boston, MASome College (No Degree) - Business Economics
University of Wyoming
Laramie, WYSkills
- Preparing Garnishes
- Inventory Control
- Employee Coaching
- Suggestive Selling
- Store Organization
- Product Knowledge
- Loss Prevention
- Payment Processing
- POS System Operations
- Extensive Performance Background
Certification
Certificate of Completion, Bartender 101
- Fort Collins Academy of Bartending, (*accredited and regulated by Colorado Board of Higher Education)
Timeline
Lead Bartender
The Post Chicken And Beer
09.2021 - Current
Retail Sales Associate
AT&T
06.2020 - 04.2021
Fine Dining Server
Legal Sea Foods - Copley Square
02.2019 - 02.2020
Some College (No Degree) - Professional Music
Berklee College of Music
Some College (No Degree) - Business Economics
University of Wyoming
Certificate of Completion, Bartender 101
- Fort Collins Academy of Bartending, (*accredited and regulated by Colorado Board of Higher Education)
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