James Reilly
Roseville,CA
Summary
Dynamic leader with proven expertise in customer service and problem-solving, honed across roles at T-Mobile and Verizon. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and organizational abilities. Skilled in training and mentoring teams to exceed performance goals, embodying a commitment to excellence and innovation in retail management.
Overview
9
9
years of professional experience
Work History
Store Manager
T-Mobile
04.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Verizon
04.2022 - 04.2023
- Oversaw everyday activities to achieve targeted performance, quality, and service goals.
- Created an orderly and secure space to elevate customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Consultant
The Good Feet Store
04.2016 - 03.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced sales and customer support for both walk-in clients and scheduled appointments.
Education
Associate Of Arts And Sciences - Liberal Arts And Sciences
Suffolk County Community College
Selden, NY05.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Goals and performance
Languages
Spanish
Limited Working
Timeline
Store Manager
T-Mobile
04.2023 - 02.2025
Assistant Manager
Verizon
04.2022 - 04.2023
Sales Consultant
The Good Feet Store
04.2016 - 03.2022
Associate Of Arts And Sciences - Liberal Arts And Sciences
Suffolk County Community College
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Alain GarciaAlain Garcia
Salesperson at T-MobileSalesperson at T-Mobile
Franklin FinkFranklin Fink
Mobile Expert at T-MobileMobile Expert at T-Mobile
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance