Summary
Overview
Work History
Education
Skills
Timeline
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James Rice

Summary

Driven leader with strong problem-solving and customer service skills. Background includes improving performance, reducing costs and eliminating waste to maximize profitability of food service operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Owner-Operator

Copper Mule Restaurant & Bar
06.2019 - 09.2024
  • Created full menu from scratch for new casual dining restaurant. Focused on local purveyors in creating bar and kitchen menus.
  • Oversaw all inventory, purchases and income statements-including full P&L.
  • Managed daily operations including working all stations in kitchen and all positions in front of house.
  • Negotiated sale of previous concept. Securing all state and city certifications.

Food & Beverage Director

Scottsdale Plaza Resort
09.2016 - 04.2019
  • Collaborated with executive chefs to create seasonal menus, incorporating trends while maintaining brand standards.
  • Oversaw transition of gift shop to marketplace by catering to guest needs of grab n' go, local coffee vendors
  • Updated and implemented new menus for in-room dining and cabana pool bars to capture revenue from each outlet
  • Received recognition of "Rookie of the Year" and promotion to Food & Beverage Director from F&B Supervisor within 3 months of hire.

Multi-Unit Operation Manager

SSP-America/Sky Harbor Airport
09.2013 - 02.2019
  • Managed on site requisitions and staffing for 11 units - 3 full service and 8 quick service units with combined sales of $27M
  • Implemented cross training of unit managers and hourly employees to ensure proper staffing levels.
  • Worked in partnership with union officials and company human resources on 2 contract renegotiation's
  • Direct report for up to 25 managers and 150 hourly team members.

General Manager

Twin Peaks Restaurants-Scottsdale
01.2013 - 08.2017
  • Managed P&L s, employee reviews, training, schedules.
  • Selected as NSO training manager hosting all trainers monthly for workshops and new trainer orientation
  • First corporate location to average over 100k in sales per week.

Education

Bachelor of Arts - Psychology

Southwest Texas State University
San Marcos, TX

Skills

Staff Training and Development

Hiring

Payroll Processing

Budget Development

Multi Unit Management

P&L, Cash Flow, Income Statement

Kitchen Operations

Employee Scheduling

Hiring and Onboarding

Timeline

Owner-Operator

Copper Mule Restaurant & Bar
06.2019 - 09.2024

Food & Beverage Director

Scottsdale Plaza Resort
09.2016 - 04.2019

Multi-Unit Operation Manager

SSP-America/Sky Harbor Airport
09.2013 - 02.2019

General Manager

Twin Peaks Restaurants-Scottsdale
01.2013 - 08.2017

Bachelor of Arts - Psychology

Southwest Texas State University

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James Rice