HJ Hill
Converse
Summary
Military veteran and business owner with 20 years of experience in pharmacy management and customer service. Expertise in supervising teams of over 100 in high-pressure environments, consistently exceeding performance metrics. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Committed to team development and operational excellence, with a focus on delivering quality results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner-Operator
Hojos Trucking LLC
Converse
06.2024 - Current
- Own and operate a hotshot trucking business providing time-sensitive freight transport across 15 to 25 states
- Achieved 98% to 99% on-time delivery while ensuring 100% DOT/FMCSA compliance
- Managed dispatch, routing, invoicing, compliance, and customer relations effectively
- Ensured on-time delivery rate of 98% to 99%, consistently meeting strict deadlines for customers and brokers
- Maintained a record of zero preventable accidents and compliance violations
Exit Booth Representative
Enterprise Car Rental - San Antonio International
San Antonio
01.2024 - 05.2024
- Consistently met daily performance goals and achieved monthly sales targets at 100% to 135%
- Minimized customer wait times by 25% to 30% through strategic vehicle reallocation
- Maintained contract accuracy of 98% to 99%, reducing disputes and necessary corrections
- Resolved customer issues efficiently, minimizing escalation occurrences
- Delivered exceptional customer service in fast-paced environments, enhancing overall satisfaction
Supervisor - Pharmacy Technician
United States Army
Fort Sam Houston
06.2019 - 11.2023
- Achieved over 95% readiness while supervising and training 256 personnel
- Served as senior enlisted advisor for 638 Pharmacy Technician Soldiers and civilian technicians
- Supervised quality assurance for prescription delivery in 10 BAMC pharmacies
- Ensured pharmacy operations adhered to military regulations without exception
- Instituted a tracking system that ensured a 98% compliance rate for mandatory training
Medical Operations Manager
United States Army
Fort Hood
05.2016 - 05.2019
- Ensured compliance with health regulations and military protocols in operations from 1200 personnel, resulting a 100% compliance rating
- Streamlined division operations by implementing a synergistic layout, achieving team productivity of at least 98%
- Served as Subject Matter Expert, advising managers on enhancing management methods and procedures
- Managed operational orders from executive management, providing guidance to senior leaders across 16 divisions
Senior Supervisory Pharmacy Technician
United States Army
Fort Hood
12.2015 - 05.2016
- Increased departmental efficiency by 40% through performance metrics
- Improved cost-effectiveness by 15% and optimized personnel by 20%
- Boosted patient satisfaction by 10% while managing 20,000 monthly medication orders
- Elevated workforce qualifications by 25% through training compliance
- Led Pharmacy Technician Certification Program to 100% national certification in six months
- Enhanced productivity by 30% through effective employee relations
Senior Supervisory Pharmacy Technician
United States Army
Fort Bliss
03.2011 - 11.2014
- Led a team of 156 personnel to achieve 95% readiness, significantly boosting morale
- Attained a 15% reduction in operational costs through comprehensive management studies
- Increased customer satisfaction by 20% while serving as the primary employee relations advisor
- Enhanced employee efficiency by 30% by implementing new performance metrics
- Developed a training tracking system that achieved 98% compliance
- Reduced prescription wait times by 25% by optimizing work cycles
Skills
- Strong listening and problem-solving skills
- Punctual and reliable
- Customer satisfaction assurance and surveying
- Detail-oriented
- Effective written and oral communication skills
- Joint Commission (accreditation) and other federal and public policy regulation readiness
- Personnel management
- Organizational skills
- Policy development and implementation
- Conflict resolution training
- Staff training and education
- Team development
- Project management
Certification
Certified Pharmacy Technician (CPhT), 12/31/26
Awards
- Army Commendation Medal (4)
- Army Achievement Medal (3)
- Order of Military Medical Merit
- Meritorious Service Award
Timeline
Owner-Operator
Hojos Trucking LLC
06.2024 - Current
Exit Booth Representative
Enterprise Car Rental - San Antonio International
01.2024 - 05.2024
Supervisor - Pharmacy Technician
United States Army
06.2019 - 11.2023
Medical Operations Manager
United States Army
05.2016 - 05.2019
Senior Supervisory Pharmacy Technician
United States Army
12.2015 - 05.2016
Senior Supervisory Pharmacy Technician
United States Army
03.2011 - 11.2014