Alicia Michell
Spring,TX
Summary
To utilize all the customer service skill and knowledge that I have acquired during my long career in cosmetology. The experience that I have in all phases of the industry would be a valuable asset to any company that values initiative, integrity, and a genuine desire to be the best at the tasks given. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
40
40
years of professional experience
Work History
Owner-Operator
Sola Salons
, TX
01.2015 - Current
- Handled all shop operations – ordering materials, scheduling appointments
- Performed Hair and Nail services for clientele
- Managed retail product line – inventory, ordering and receiving
- Used social media platforms to build customer base.
- Provided excellent customer service
Event Coordinator
Antares USA
, TX
01.2012 - 01.2015
- Handled all expositions and shows such as the Offshore Technology
- Conference in Houston and Brazil
- This also included shows in Canada and
- Mexico
- Duties included booth design and marketing material
- Coordinated customer appreciation dinners and parties
- Developed client lists and updated client contact information.
Front desk receptionist
Henry Roth Salon and Spa
Houston, TX
01.2010 - 01.2012
- Answer phones, set appointments for 15 employees
- Order retail inventory and receiving.
Cosmetologist
Interurban Salon
Houston, TX
01.2008 - 01.2010
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Cosmetologist
Simply Chic
Magnolia, TX
01.2003 - 01.2007
- Set appointments, ordered all materials necessary
- Performed Hair and Nail services for clientele
- Answer phones, direct calls
- Assist owner in shop operations.
SAHM
Stay At Home Mom
Tomball, TX
01.1998 - 01.2003
Owner-Operator
Alicia’s Hair and Nails
Albuquerque, NM
01.1996 - 01.1998
- Handled all shop operations – ordering materials, incoming calls, scheduling appointments
- Performed Hair and Nail services for clientele
- Managed retail product line – inventory, ordering and receiving.
Reservation Agent
Southwest Airlines
Albuquerque, NM
01.1995 - 01.1996
- Received calls and arranged airline reservations
- Required excellent customer service response
- Calls were regularly screened and reviewed, to assure quality customer service was maintained.
Cosmetologist
Daniel’s Hair Studio
Albuquerque, NM
01.1986 - 01.1995
- Customer service, communication skills
- Performed Hair and Nail services for customers
- Assisted retail products inventory, ordering and receiving.
Group Leader
Women’s Church Group
- Lead monthly group lesson and discussion Maintained communication via e-mail, phone, or mail between meetings
- Coordinated extra events or meetings outside of regularly scheduled meetings.
Education
Board of Cosmetology License for the State of Texas -
1992
NM Board of Cosmetology License for the State of New Mexico -
Allure College of Cosmetology
1986
Sahuaro High School
1986
Skills
- PERSONAL QUALIFICATIONS
- Team player with strong interpersonal skills Microsoft Office experience including
- Word, PowerPoint, and Excel Experienced using social media platforms for business
- Marketing Tactics
- Originality and Creativity
- Verbal and Written Communication
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Problem Resolution
- Supply Ordering and Management
- Appointment Scheduling
- Payment Processing
- Decision Making
References
REFERENCES
Linda Mendal 713-899-6229
Brenda Knight 806-983-9054
Timeline
Owner-Operator
Sola Salons
01.2015 - Current
Event Coordinator
Antares USA
01.2012 - 01.2015
Front desk receptionist
Henry Roth Salon and Spa
01.2010 - 01.2012
Cosmetologist
Interurban Salon
01.2008 - 01.2010
Cosmetologist
Simply Chic
01.2003 - 01.2007
SAHM
Stay At Home Mom
01.1998 - 01.2003
Owner-Operator
Alicia’s Hair and Nails
01.1996 - 01.1998
Reservation Agent
Southwest Airlines
01.1995 - 01.1996
Cosmetologist
Daniel’s Hair Studio
01.1986 - 01.1995
Group Leader
Women’s Church Group
Board of Cosmetology License for the State of Texas -
NM Board of Cosmetology License for the State of New Mexico -
Allure College of Cosmetology
Sahuaro High School