James Richie
Springfield,MO
Summary
Dynamic shift leader with a proven track record in team management, cash handling, and problem-solving. Committed to enhancing customer satisfaction and training team members to exceed service standards.
Overview
2
2
years of professional experience
Work History
Shift Leader
DYNE Hospitality Group
Centerton, AR
02.2025 - 01.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on service standards and operational procedures.
- Managed inventory levels to minimize waste and optimize supply usage.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Implemented health and safety protocols to enhance workplace compliance.
- Resolved customer inquiries and complaints to maintain positive dining experiences.
- Assisted in maintaining cleanliness and organization of work areas and equipment.
- Monitored team performance, providing feedback to improve service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Automotive Technician
Rife's Oil&Tire
South West City, MO
05.2024 - 01.2026
- Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance services, enhancing customer satisfaction and vehicle reliability.
- Utilized diagnostic tools to identify issues, streamlining repair processes and reducing turnaround times.
- Collaborated with team members to improve workflow efficiency, leading to increased productivity.
Shift Supervisor
Sonic
Bentonville, AR
11.2024 - 11.2025
- Supervised team operations to ensure efficient service delivery and adherence to company standards.
- Trained new staff on customer service protocols and operational procedures for optimal performance.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Conducted regular quality checks to maintain high food safety and hygiene standards.
Education
High School Diploma -
McDonald County Highschool
Anderson, MOAssociate of Applied Science - Automotive Engineering
Ozarks Technical Community College
Springfield, MO01-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Creative problem solving
- Goal setting and tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Shift Leader
DYNE Hospitality Group
02.2025 - 01.2026
Shift Supervisor
Sonic
11.2024 - 11.2025
Automotive Technician
Rife's Oil&Tire
05.2024 - 01.2026
High School Diploma -
McDonald County Highschool
Associate of Applied Science - Automotive Engineering
Ozarks Technical Community College