James Rim
Veterinary Emergency Group
Little Ferry,United States
8
years of professional experience
Results-driven Customer Experience and Operations professional with 6+ years of experience enhancing client service, coordinating cross-functional teams, and optimizing operational efficiency across various sectors. Skilled in building customer relationships, resolving complex issues, and managing competing priorities in fast-paced environments.
Work History
Customer Experience Coordinator
11 Months- Deliver attentive front-line service in a fast-paced emergency veterinary environment, creating a calm and reassuring experience for pet owners.
- Coordinated communication between clients and medical staff to optimize patient flow and ensure timely check-ins.
- Accurately process payments, set up payment plans, and resolve client questions with professionalism and care.
- Guide clients through end-of-life aftercare with sensitivity and professionalism, confirming pet and client information, explaining cremation options, and processing payments accurately and discreetly.
- Guided clients through end-of-life aftercare with sensitivity, confirming pet and client information, explaining cremation options, and processing payments with discretion.
Animal Caregiver
1 Year 4 Months- Established trusting relationships with pet owners through personalized, attentive care, enhancing client satisfaction and loyalty.
- Coordinated multiple appointments efficiently, showcasing reliability and time management to accommodate diverse client needs.
- Supervised dogs and cats during walks, visits, and overnight stays, maintaining safe, calm environments.
- Followed detailed pet care instructions, including feeding, medication schedules, and exercise routines.
- Monitored animal behavior and health, reporting concerns promptly to owners through clear updates.
Delivery Driver
1 Year 4 Months- Consistently maintained a 4.9+ customer rating by providing prompt, friendly, and solution-oriented service on every delivery.
- Built trust and loyalty through clear communication with customers and restaurants, resolving issues swiftly and professionally.
- Enhanced self-discipline, time management, and problem-solving skills by transforming daily challenges into growth opportunities.
Digital Operations Coordinator
1 Year 8 Months- Managed project schedules, strategies, and budgets to ensure timely client deliverables and successful launches.
- Coordinated cross-functional communication and collaboration among project teams to align efforts and objectives.
- Understand and apply specific business rules for each client and their projects.
- Communicate with teams and Client Service Leads to ensure budget and timeline adherence.
- Facilitated project tasks including planning, email, lightbox, media launch, and reporting while tracking progress and timelines.
Technician
2 Years- Installed and wired Figure POS hardware and peripherals for restaurant clients, ensuring reliable performance and minimal downtime.
- Configured and updated POS software and menus with accurate pricing and product images to meet each restaurant’s needs.
- Visited client locations to troubleshoot issues and perform system updates, maintaining uninterrupted operation.
- Trained restaurant staff on system use with clear, patient instruction, providing outstanding customer service and building strong client relationships.
Sales Specialist
1 Year 3 Months- Built strong relationships and trust, leading to repeat business and consistently exceeding monthly sales targets.
- Cultivated relationships and trust, resulting in repeat business and consistently surpassing monthly sales targets.
- Provided attentive, personalized service by actively listening to customers and recommending solutions that fit their needs.
- Monitored customer feedback and market trends to anticipate needs and deliver proactive, high-quality service.
- Analyzed customer feedback and market trends to anticipate needs and provide proactive, high-quality service.
Education
Bachelor of Science - Marketing Management
Skills
Customer Experience Management
Client Relations & Retention
Operations Coordination
Project Management
Cross-Functional Collaboration
Conflict Resolution
Process Improvement
Team Support & Communication
Payment Processing & Billing
Scheduling & Logistics
CRM & Administrative Support
Time Management
Problem Solving
Microsoft Office Suite
Social Media Marketing
Accomplishments
- Maintained a 4.9+ customer satisfaction rating while working with DoorDash.
- Successfully supported clients and medical teams in a high-pressure emergency healthcare environment.
- Managed multiple concurrent projects and deadlines for national nonprofit and fundraising campaigns.
- Recognized for strong relationship-building, communication, and operational coordination skills across diverse industries.
Timeline
Customer Experience Coordinator
Veterinary Emergency Group
05.2025 - 04.2026Read More
Animal Caregiver
Rover
01.2024 - 05.2025Read More
Delivery Driver
DoorDash
01.2024 - 05.2025Read More
Digital Operations Coordinator
RKD Group
04.2022 - 12.2023Read More
Technician
Figure POS
09.2019 - 09.2021Read More
Sales Specialist
Verizon Wireless
05.2018 - 08.2019Read More
Syracuse University
Bachelor of Science from Marketing Management
Read More