James Rippy

• Trained qualified maintenance employees.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Maintained HVAC, temperature control, electrical and building automation systems.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Maintained all grounds and landscaping needs
• Accounted for building usage and organizational needs when planning maintenance activities.
• Investigated problems and determined appropriate remedies.
• Controlled expenses to meet budget requirements.
• Responded to building emergencies and managed repairs.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
• Drove continuous improvement of processes and systems operation.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
• Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Documented records on pricing, energy consumption and activity reports.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Analyzed building control and HVAC system performance and recommended improvements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.

Introduced new methods, practices, and systems to reduce turnaround time.

• Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
• Boosted grocery sales by 10-15% with top-notch merchandising abilities and expertise in implementing effective promotions.
• Orchestrated performance-oriented environment by closely supporting 40-50 team members.
• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
• Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
• Engaged 30,000+ customers weekly and provided very high level of service and support, helping find desired products and items.
• Prepared annual budgets with controls to prevent overages.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Evaluated suppliers to maintain cost controls and improve operations.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
• Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
• Performed key tasks to promote inviting grocery store appearance.

• Mitigated business risks by working closely with staff members and assessing performance.
• Interacted well with customers to build connections and nurture relationships.