Annalyssa Hodges
Flowood,MS
Summary
Seasoned healthcare management professional with a proven track record, enhancing patient outcomes through effective leadership and methodology management. Excelled in patient relationship management and clinical education, achieving significant quality assurance goals. Skilled in healthcare administration and infection prevention, demonstrating exceptional interpersonal abilities and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Director of Clinical Services
Compassus Hospice
05.2023 - Current
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
Patient Care Coordinator
Baptist Hospice
01.2022 - 05.2023
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Case Manager
Hospice Ministries
01.2021 - 01.2022
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Partnered with local organizations to expand access to social and community services.
Unit Manager
Edgewood Health and Rehabilitation
06.2020 - 01.2021
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Oversaw LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT12-2021
Associate of Science - Nursing
Hinds Community College
Jackson, MS05-2020
Skills
- Healthcare management
- Patient relationship management
- Unit-based shared governance
- Methodology management
- Managing patient cases
- Healthcare administration
- Clinical education
- Infection prevention and control
- Care review
Timeline
Director of Clinical Services
Compassus Hospice
05.2023 - Current
Patient Care Coordinator
Baptist Hospice
01.2022 - 05.2023
Case Manager
Hospice Ministries
01.2021 - 01.2022
Unit Manager
Edgewood Health and Rehabilitation
06.2020 - 01.2021
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Hinds Community College
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