Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMES RIVERA

Whittier

Summary

Performance-based. Disciplined. Multi-task-oriented. Sales, service, and client quotas have all been exceeded in the past. Dedicated. Pragmatic. Adaptable. Customer service is a priority. Detail-oriented. Mature. Reliable and quick-witted, as well as team-oriented. I worked on as a multi-tasking producer on an independent horror film that will be released on the AMC app, Shudder, later this year.

Overview

14
14
years of professional experience

Work History

Overnight Staff Member

Planet Fitness
Rowland Heights
08.2024 - Current
  • Maintained cleanliness and organization of gym equipment and facilities.
  • Assisted members with check-in processes and membership inquiries.
  • Monitored gym activities to ensure safety and compliance with policies.
  • Performed routine inspections of fitness equipment for functionality.
  • Facilitated overnight cleaning operations to maintain a welcoming environment.
  • Provided exceptional customer service to enhance member satisfaction.
  • Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
  • Assisted in resolving customer complaints in a timely manner.
  • Performed light cleaning duties such as vacuuming and dusting common areas.
  • Stocked supplies such as linens, towels and toiletries in guest rooms.
  • Managed cash drawer and processed payments from customers using POS system.
  • Ensured customer satisfaction by responding to inquiries and resolving complaints in a timely manner.
  • Maintained an organized and clean lobby area for guests' convenience.
  • Monitored surveillance cameras throughout the building.
  • Conducted hourly rounds of the facility to identify any maintenance issues or security risks.
  • Developed strong relationships with customers through friendly interactions.
  • Greeted guests upon arrival, provided check-in instructions and answered any questions or concerns.
  • Identified and quickly handled spill clean-up.
  • Assisted customers with product, promotion, and policy information.
  • Maintained positive working relationship with fellow staff and management.

Film Producer

Horror Show Pictures LLC
Burbank
04.2023 - Current

Video Editor (Freelance)

Self
Hacienda Heights
02.2017 - Current

Recruiter

AppleOne Employment Services - Puente Hills
City of Industry
11.2022 - 02.2024

Sales Representative

Zipfizz Corporation
Woodinville
09.2018 - 04.2020
  • Had professional interactions with customers, peers, and store managers, which aided in the development of clear communication and active listening skills.
  • Consistently met or exceeded quotas daily.

Recruiter

Research Design Specialists
Cypress
06.2011 - 08.2018
  • Increased market share by effectively targeting prospects and closing sales contracts for successful conversion.

Education

Some college (No degree) -

Cerritos College
Norwalk, CA

Skills

  • Customer satisfaction and relations
  • Conflict resolution
  • Sales strategies
  • Multi-task management
  • Self-motivation
  • Product and service expertise
  • On-site demonstrations
  • Market research and analysis
  • Verbal communication skills
  • Critical thinking
  • Public speaking
  • Cold calling techniques
  • Sales closing techniques

Timeline

Overnight Staff Member

Planet Fitness
08.2024 - Current

Film Producer

Horror Show Pictures LLC
04.2023 - Current

Recruiter

AppleOne Employment Services - Puente Hills
11.2022 - 02.2024

Sales Representative

Zipfizz Corporation
09.2018 - 04.2020

Video Editor (Freelance)

Self
02.2017 - Current

Recruiter

Research Design Specialists
06.2011 - 08.2018

Some college (No degree) -

Cerritos College

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