James Roberts
San Antonio,TX
Summary
Dedicated employee with strong communication skills and a commitment to safety. Proven ability to resolve customer inquiries efficiently, ensuring high satisfaction levels.
Overview
11
11
years of professional experience
Work History
City Driver
FedEx Freight
San Antonio, TX
08.2021 - 02.2026
- Operated delivery vehicles to transport packages efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Navigated routes using GPS technology for timely deliveries.
- Maintained accurate records of deliveries, pickups, and customer interactions.
- Resolved customer inquiries and issues to enhance satisfaction levels.
- Recommended services to best fit customer needs
RTD Driver
Fedex Express
Austin, TX
01.2020 - 08.2021
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Ensured timely pickup and delivery of packages, maintaining high service standards.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Managed route planning to optimize delivery efficiency and minimize delays.
- Assisted in training new drivers on best practices and company procedures.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Detention Officer
Guadalupe County Sherrifs Department
Seguin, TX
07.2018 - 01.2020
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks to maintain safety and order within detention center.
- Trained new detention officers on protocols, procedures, and emergency response techniques.
- Developed reports on incidents and daily operations for review by supervisory staff.
- Maintained accurate records of inmate behavior and incidents for operational assessments.
Premises Technician
AT&T
Austin, TX
10.2015 - 11.2017
- Installed and maintained telecommunications equipment, ensuring optimal functionality across service areas.
- Conducted thorough site surveys to assess customer requirements and recommend suitable solutions.
- Collaborated with cross-functional teams to troubleshoot complex network issues, enhancing service reliability.
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
Sales Associate
Petco
Kyle, TX
02.2015 - 10.2015
- Provided exceptional customer service by assisting with product selection and addressing inquiries.
- Maintained accurate inventory levels through regular stock checks and effective organization.
- Developed knowledge of pet care products to offer tailored recommendations for customer needs.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkout experiences.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
High School Diploma -
Lehman High School
Kyle, TX06-2013
Skills
- Strong communication skills
- Customer service
- Safe driving practices
- Decision-making under pressure
Timeline
City Driver
FedEx Freight
08.2021 - 02.2026
RTD Driver
Fedex Express
01.2020 - 08.2021
Detention Officer
Guadalupe County Sherrifs Department
07.2018 - 01.2020
Premises Technician
AT&T
10.2015 - 11.2017
Sales Associate
Petco
02.2015 - 10.2015
High School Diploma -
High School Diploma -
Lehman High School