James Robertson
Dallas,TX
Summary
Results-driven Retail Sales Executive skilled in maintaining high productivity and efficient task completion. Possess specialized skills in customer relationship management, sales strategy development, and inventory management. Excel in communication, problem-solving, and adaptability to meet diverse client needs and drive sales growth.
Overview
3
3
years of professional experience
Work History
Retail Sales Executive
SAS Retail Services
Fort Worth , TX
06.2023 - 09.2024
- Performed accurate record keeping of inventory and sales data.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Organized store displays to maximize visibility of merchandise items.
- Developed relationships with customers through personalized service.
- Resolved any customer issues or complaints in a timely manner.
- Initiated special promotions to drive up sales volumes during peak periods.
Assistant Store Manager
Quik Trip
Dallas , TX
06.2021 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Associate of Arts - Business Administration
Mississippi State University
Starkville, MS05-1993
Skills
- Customer Engagement
- Merchandise Display
- Delegating Work
- Employee Performance Management
- Coaching and Mentoring
- Customer Service
- Team Supervision
- Shrink Reduction
- Revenue Forecasting
- Store Opening and Closing
- Scheduling Employees
Timeline
Retail Sales Executive
SAS Retail Services
06.2023 - 09.2024
Assistant Store Manager
Quik Trip
06.2021 - 06.2023
Associate of Arts - Business Administration
Mississippi State University
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