James Robidou
Tiverton,RI
Summary
Dynamic and detail-oriented professional with a proven track record at Scrubadub Auto, excelling in customer service and automotive detailing. Recognized for enhancing customer satisfaction through meticulous work and effective problem resolution. Skilled in time management and inventory control, consistently delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Interior Detailer Associate
Scrubadub Auto
2023.06 - 2025.02
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Boosted interior cleanliness, shampooing carpets and treating leather seats.
- Wiped down and polished interior and exterior surfaces.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Maintenance & Facility Associate
Wawa Food Markets
2021.08 - 2023.06
- Perform specific store repairs, installation, replacement, and maintenance tasks as assigned through the Asset Management System such as (but not limited to) carpentry, minor plumbing (filter changes, water treatment PM, clogs, fixture and sensor replacements), interior and exterior painting, dry wall, tiling, light bulbs, counter tops and cabinets.
- Visit all stores in their assigned areas on a scheduled basis to keep the assigned equipment clean and in good operating condition. This includes beverage equipment monthly and semiannual HVAC and refrigeration PMs. Plan daily routes that are efficient and cost effective.
- Prepare and coordinate store for remodel, openings, and project work as specified by the Lead Technician. Support Public Relations’ during opening celebrations.
- Maintain the integrity of the asset tagging system including tag audits, transferring assets and setting up assets in new and remodeled stores.
- Improved equipment reliability by conducting regular maintenance checks and promptly addressing issues.
CSA- Carwash Sales Associate
Scrubadub Auto
2020.09 - 2021.08
- Increased repeat business through excellent customer service and attention to detail in car washing processes.
- Conducted regular inspections of equipment to identify potential issues before they impacted operations or customer experience.
- Assisted in marketing initiatives to promote car wash services and attract new customers, contributing to overall business growth.
- Maximized revenue by upselling additional services such as detailing and waxing packages.
- Maintained a safe work environment, adhering to industry standards and company policies at all times.
- Established positive relationships with customers through friendly interactions during each visit, fostering customer loyalty over time.
- Reduced wait times for customers by efficiently managing the queue of vehicles waiting for service.
- Maintained and repaired car wash equipment to meet operational demand.
Landscape Worker
Cheap Landscaping
2010.01 - 2019.12
- Maintained grounds by trimming, weeding, and general clean-up..
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions..
- Utilized lawn striping methods for healthy grass growing and appearance.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Gas Station Clerk-Cashier
Speedway Gas Station
2019.04 - 2019.08
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries..
Skills
- Customer service excellence
- Attention to detail
- Fast learning skills
- Technology Savvy
- Sales skills
- Multitasking skills
- Safety procedures
- Automotive detailing
- Interior detailing
- Inventory control
- Time management
- Dependable and responsible
- Organizational skills
- Problem resolution
Timeline
Interior Detailer Associate
Scrubadub Auto
2023.06 - 2025.02
Maintenance & Facility Associate
Wawa Food Markets
2021.08 - 2023.06
CSA- Carwash Sales Associate
Scrubadub Auto
2020.09 - 2021.08
Gas Station Clerk-Cashier
Speedway Gas Station
2019.04 - 2019.08
Landscape Worker
Cheap Landscaping
2010.01 - 2019.12