James Rosa
El Sobrante ,CA
Summary
Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Able to manage security risks with ease and use sound judgment to resolve problem situations quickly. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands.
Competent Security Officer with years of experience in scene. Able to remain on high alert at all times and maintain excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Securitas
Securitas Kaiser Permante
San Francisco, CA
06.2019 - Current
- Received training and certification to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Reported suspicious activities and persons to law enforcement
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly
- Authorized entrance papers and granted or denied entrance to building
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval
Customer Service Representative
Verizon
San Rafael , CA
06.2018 - 01.2019
- Answered customer telephone calls promptly and in appropriate manner
- Educated customers on promotions to enhance sales
- Responded to customer requests for products, services and company information
Sales Representative
Metro PCS, Richmond, CA
San Rafael, CA
06.2016 - 07.2018
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Skills
- Theft prevention training
- Weapons training
- Dispatch
- Crime prevention
- Investigation documentation
- Communication skills
- Emergency response
- Safety and security
- Security Guard License
Certification
- Avade Certified
- CPI Certified
- Completed KP learning tasks
Timeline
Securitas
Securitas Kaiser Permante
06.2019 - Current
Customer Service Representative
Verizon
06.2018 - 01.2019
Sales Representative
Metro PCS, Richmond, CA
06.2016 - 07.2018
- Avade Certified
- CPI Certified
- Completed KP learning tasks
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