James Rosario

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Processed customer refunds and exchanges according to established guidelines.
• Collected and authorized payments of guests.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Processed customer adjustments to maintain financial accounts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.

Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Handled account payments and provided information regarding outstanding balances.
• Responded to customer concerns and questions on daily basis.

Assisted individuals with disabilities on a daily basis. Maintained their daily living and meal preparation.

• Completed documentation to maintain compliance with state and federal regulations.
• Assisted with routine housekeeping tasks, meal preparation, dressing personal hygiene.
• Developed and maintained courteous and effective working relationships.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.