James Ruoff
Vestal,NY
Summary
Results-driven operations leader with extensive experience in managing multi-million dollar accounts and teams. Skilled in data analysis and performance metrics, facilitating timely decision-making while enhancing shareholder value through effective cost management and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Sodexo Campus Services
09.2023 - 04.2026
- Responsible for 2 District Managers, 14 accounts and 110 million dollars old sales.
- Streamlined operational processes to enhance service delivery and customer satisfaction.
- Enhanced shareholder value through diligent cost management and revenue growth strategies.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction.
- Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
District Manager
Sodexo Campus Services
09.2016 - 08.2023
- Was operational leader at 5 campus dining accounts including Binghamton University. Managed volume of 65 million dollars.
- Managed 35 managers, 1000 employees and 29 active profit centers.
- Oversaw budget management and resource allocation, ensuring optimal efficiency across services.
- Mentored and developed team members, fostering a culture of continuous improvement and accountability.
- Facilitated training programs for staff, promoting best practices in food safety and sustainability standards.
- Established strong relationships with stakeholders, enhancing communication and collaboration across all levels of operation.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
General Manager
Sodexo Campus Services
Binghamton, New York
01.2014 - 08.2016
- Led Sodexo's largest Campus Dining account. This account generates over 40 million in sales and has close to 700 employees.
- Unit had 4 major residential dining units and 20 retail operations including national, regional and local brands.
- Led the unit in a successful retention effort in 2015 extending the partnership 10 years.
- Successfully led union certification and CBA process.
- Led operational strategy to enhance service delivery across multiple campus locations.
- Managed budgeting and financial forecasting to optimize resource allocation and reduce costs.
- Implemented staff training programs to elevate service standards and employee performance.
- Oversaw vendor management and contract negotiations, ensuring compliance with service agreements.
- Was promoted to District Manager.
Education
History
Allegheny College
Meadville, PASkills
- Business development
- Budget control
- Process improvements
- Customer relations
- Decision-making
- Teamwork and collaboration
Certification
- Serv Safe Certified
- OSHA 10 hour certification in workplace safety.
Awards
Loyal Horton Award Winner from NACUFS. 2015 Best Retail Renovation.
Affiliations
- Eagle Scout
- Salvation Army volunteer
Timeline
Vice President of Operations
Sodexo Campus Services
09.2023 - 04.2026
District Manager
Sodexo Campus Services
09.2016 - 08.2023
General Manager
Sodexo Campus Services
01.2014 - 08.2016
History
Allegheny College