James Russell

Delivery of cannabis products following rules and regulations set by state, to dispensaries and farms. Management of payment upon delivery of product(s), cash, checks, and ACH payments. Farm pick up and delivery. Manage route daily to be efficient and satisfying customer needs. End of day required the vehicle to be unloaded at warehouse, cleaned out, and secured in lot. Make sure warehouse stayed secured and locked, including gate and alarm was set. Provide outstanding customer service and customer first mentality. Time management and security of vehicle in all situations.

• Improved machinery uptime by implementing preventative maintenance procedures and conducting regular inspections.
• Enhanced equipment reliability through thorough troubleshooting and timely repairs of malfunctioning systems.
• Scheduled maintenance tasks during non-peak hours to reduce downtime.
• Increased overall equipment efficiency by optimizing maintenance processes, including prioritization of work orders and inventory management.
• Collaborated with other technicians on complex repairs, resulting in expedited resolution of equipment issues.
• Developed standardized operating procedures for routine maintenance tasks, promoting consistency across all team members and reducing errors.
• Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
• Mentored new hires on best practices for equipment maintenance and company procedures, fostering a culture of continuous improvement.
• Generated and completed work orders for repairs, maintenance and component replacement.
• Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
• Adhered to established policies and standards to safely complete projects.
• Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
• Performed carpentry work by constructing and repairing walls, doors, windows and Item.
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Followed safety protocols to minimize workplace accidents.
• Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
• Installed new locks, door handles, and door closers.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Processed payments efficiently using cash, checks, and credit cards.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Loaded and unloaded trucks with customer possessions or merchandise.
• Performed walkthroughs of customer locations to check that all items were removed.
• Packed boxes according to correct service and quality standards.
• Cleaned up debris and extra boxes to leave locations clean and neat.
• Directly interacted with customers in a pleasant manner, always maintaining professionalism.