Sandra Burton
Leesburg,Florida
Summary
Dynamic and multi-skilled professional with extensive experience in billing, accounts receivables, and collections. Seeking a challenging role that offers growth opportunities, potential for management responsibilities, and the ability to utilize fluency in Spanish. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
19
19
years of professional experience
Work History
Billing Specialist/ Logistics
Florida Food Products
03.2024 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Tracked and managed transfer paperwork such as packing lists.
- Issued timely and accurate responses to both internal and external inquiries.
Billing Specialist
Tech Data
04.2022 - 11.2023
- Generated reports in Financial Force to identify cases and orders for invoicing
- Verified order information for accuracy before creating invoices
- Manually created invoices when orders/cases were not uploaded in Fuse
- Produced and sent reports to the SDM for invoice approval
- Created accruals for orders that were not processed by month end.
Accounts Receivables
Preferred Materials
10.2021 - 04.2022
- Downloaded and processed bank statements, creating detailed Excel worksheets
- Applied ACH wires, cash deposits, and credit card batches
- Posted batches, reconciled work, and balanced accounts daily
- Scanned and filed bank statements and backups on the shared drive
- Assisted with enrollment of new customers and renewals of customers.
Collections Representative
Santander Consumer USA
01.2021 - 10.2021
- Resolved customer issues regarding outstanding balances
- Negotiated repayment terms in line with bank guidelines
- Utilized skip tracing techniques to locate and contact customers
- Set up repayment arrangements for past-due accounts and update customer information.
Accounts Receivables
Accounting Principles Staffing
03.2020 - 01.2021
- Applied payments and other transactions to customer accounts, balancing processes daily
- Researched and resolved discrepancies, processed vendor invoices, and customer refunds
- Managed web billing accounts and distributed reports
- At month end verified all payments were applied.
AR/AP Specialist
(Carmax)Temp Job
12.2019 - 03.2020
- Applied payments to customer accounts and balanced daily transactions
- Resolved discrepancies and processed vendor invoices, customer refunds, and web billing accounts
- Processed approximately 400 invoices daily and made corrections due to billing errors.
Accounts Receivables
Poloris Staffing
06.2019 - 08.2019
- Prepared and verified daily and monthly cash reports
- Processed daily cash applications from lockboxes, credit cards, and wire transfers
- Reviewed and researched unapplied cash, ensuring all application deadlines were met
- Assisted in major projects to have all accounting applied.
Cash Applications Specialist / 3rd Party Collections
Auto Plus/Pep Boys
08.2016 - 03.2019
- Ensured accurate and efficient posting of customer payments
- Gathered account information for collection agencies and resolved cash application issues
- Posted about 400 accounts daily and processed lockbox payments.
Cash Application Specialist
Delta Dental
03.2015 - 08.2016
- Processed, balanced, and posted cash receipts and adjustments
- Managed daily reports, communicated issues to supervisors, and processed electronic funds transfers.
Accounts Receivable
Fresenius Medical Care
06.2013 - 02.2015
- Posted electronic remittance advice and manual cash batches
- Balanced cash batches and resolved variances, ensuring accurate financial reporting
- Posted accruals that were created from previous month.
Account Revenue/Audit/Refund Specialist
Payments MD
08.2009 - 06.2013
- Handled patient collection calls and resolved accounts with insurance companies
- Processed refunds, identified denial trends, and conducted Medicaid refund research
- Provided bilingual customer service and assisted in training new hires.
Registrar
Children’s Healthcare of Atlanta
04.2005 - 08.2009
- Performed patient registration, pre-admission, and discharge functions
- Verified insurance benefits and conducted pre-certification screenings
- Assisted non-English speaking patients with translations.
Education
Business Administration -
Westwood College
Lemore, CA01.1994
Pacific Coast Jr College
San Diego, CA01.1985
Skills
- Office Management
- Customer Service Representative (CSR)
- Accounts Payable
- Medical Collection
- ACH Processing
- Excel
- Typing (45 WPM)
- Oracle
- Centricity
- SAP
- PeopleSoft
- Cash Pro
- Financial Force
- Great Plain
- HR Assistance
- Recruiting Training
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Data entry proficiency
- HIPAA Compliance
- Claim submission
- Payment posting
- Customer Engagement
- Month-end closing procedures
- Medical Billing Expertise
- Patient account management
- Invoicing proficiency
- Collections
- Collection practices
- Billing and Invoicing
- Microsoft Office
- Customer Service
- Payment Collection
- Account updating
- Customer service support
- Payment Processing
- Decision-Making
- Paperwork and documentation
- Account Reconciliation
- Invoice Generation
- Collections processing
- Payment Transactions
- Billing Data Verification
- Billing Document Creation
- Statement preparation
- Customer Contact
- Discrepancy Resolution
- Dispute Negotiation
- A/P and A/R expertise
- 10-Key Data Entry
- Financial Transactions
- Customer Relations
- Inquiry Handling
- Quality Control
- Word Processing
- Collections duties
- Billing statement review
- Bill payment
- Account Posting
- Purchase Orders
Spanish
I am fluent in Spanish, I can read, write and translate it.
Languages
Spanish
Full Professional
Timeline
Billing Specialist/ Logistics
Florida Food Products
03.2024 - Current
Billing Specialist
Tech Data
04.2022 - 11.2023
Accounts Receivables
Preferred Materials
10.2021 - 04.2022
Collections Representative
Santander Consumer USA
01.2021 - 10.2021
Accounts Receivables
Accounting Principles Staffing
03.2020 - 01.2021
AR/AP Specialist
(Carmax)Temp Job
12.2019 - 03.2020
Accounts Receivables
Poloris Staffing
06.2019 - 08.2019
Cash Applications Specialist / 3rd Party Collections
Auto Plus/Pep Boys
08.2016 - 03.2019
Cash Application Specialist
Delta Dental
03.2015 - 08.2016
Accounts Receivable
Fresenius Medical Care
06.2013 - 02.2015
Account Revenue/Audit/Refund Specialist
Payments MD
08.2009 - 06.2013
Registrar
Children’s Healthcare of Atlanta
04.2005 - 08.2009
Business Administration -
Westwood College
Pacific Coast Jr College
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