James Ruth
Glen Burnie
Summary
Results-driven Senior Manager accomplished in high-level decision-making, strategic planning, leading teams through organizational change and operations leadership. Delivers above-benchmark results and drives significant updates to processes and roadmaps. Focused on continuous development and optimization in support of long-term transformational goals. Trusted advisor with executive leadership and ready for the next challenging opportunity.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Sr. Project Manager
Verizon
Annapolis Junction
10.2024 - Current
- Led cross-functional teams to drive project delivery and strategic initiatives.
- Implemented process improvements (over 100 automations) to streamline workflows and increase efficiency.
- Liaised between senior management, project team members, and clients to ensure effective communication throughout the duration of all projects.
Sr. Manager: Business Strategy
Verizon
Glen Burnie
10.2023 - Current
- Implement cross-functional strategic initiatives to drive sales and revenue growth for our B2B sales team, helping to enable $13B in revenue (annually)
- Identify ways to transform our policies, procedures and ways of working to increase customer / employee satisfaction
- Present to executive leadership to gain buy-in and approval to implement strategic changes
Sr. Sales Operations Manager
BlueJeans by Verizon
Glen Burnie
11.2022 - 10.2023
- Created a Channel Partner Program for BlueJeans by Verizon and in less than one year, realized $1M in bookings
- Streamlined the Partner Onboarding process, resulting in 63 partners in less than a year
- Designed an intake process for all Operations requests with over 75 automations - 100 requests handled in about 6 months
Sr. Sales Operations Manager
Verizon Connect
Glen Burnie
08.2021 - 11.2022
- Established a new organization of 11 direct reports and 5 contractors to activate user acceptance testing, product ownership, global supply chain & real estate functions, globally
- Rehabilitated over $1M in inventory to ensure business continuity during global supply chain shortages
- Trained and developed a team of product owners charged with a project portfolio valued at $57M
Project Manager
Verizon
Glen Burnie
04.2019 - 08.2021
- Launched high visibility, high EBITDA impact cross functional projects to achieve business transformational outcomes valued at $285M
- Deployed strategic initiatives resulting in over $16M in bookings in a year
- Implemented system improvements resulting in an 82% reduction in commission fallout and 73% reduction in commissions escalations
Customer Experience Manager
Verizon
Glen Burnie
05.2017 - 04.2019
- Deployed large scale strategic cross-functional projects from start to finish
- Prepared and presented executive level presentations to all levels of leadership to ensure organizational change was received well
- Implemented system changes to launch surveys on an internal Verizon platform, improving NPS from 75% to 84%
Technical Service Representative, Customer Service Supervisor
Verizon
Hanover
08.2014 - 05.2017
- Coached, mentored and developed employees to exceed KPI's
- Implemented initiatives that helped to achieve a 12% reduction in replacement phones that were returned with no defects
- Developed a sales and marketing presentation that helped the team achieve a 22% increase in accessory net sales between 2014 and 2015
People Department Manager
McDonald's
Clarksville
06.2010 - 02.2016
- Directed a McDonald's store that achieved over $4M in sales annually
- Attained a great customer and employee experience through regularly passing 'Mystery Shops' & low turnover
Education
Master of Business Administration (M.B.A) - Business
University of Maryland Global Campus
College Park, MD05.2018
Bachelor of Science (B.S) - Business Management & E-Business
Towson University
Towson, MD05.2014
Skills
- Attention to Detail
- Change Management
- Communication
- Data Analytics
- Decision-Making
- Operational Excellence
- Presentation Design
- Project / Program Management
- Strategic Planning
Awards
- Operations Excellence, BlueJeans by Verizon, 01/2023
- Operations Excellence, Verizon Connect, 01/2022
- Business Transformation Excellence Award, 01/2020
- Operations Excellence, Verizon, 01/2017
- Operations Excellence, Verizon, 01/2018
- Operations Excellence, Verizon, 01/2019
Additional Information
- Lean Six Sigma Green Belt, 01/2018
- PMP, 01/2019
- PMP, 01/2022
Certification
PMP
Timeline
Sr. Project Manager
Verizon
10.2024 - Current
Sr. Manager: Business Strategy
Verizon
10.2023 - Current
Sr. Sales Operations Manager
BlueJeans by Verizon
11.2022 - 10.2023
Sr. Sales Operations Manager
Verizon Connect
08.2021 - 11.2022
Project Manager
Verizon
04.2019 - 08.2021
Customer Experience Manager
Verizon
05.2017 - 04.2019
Technical Service Representative, Customer Service Supervisor
Verizon
08.2014 - 05.2017
People Department Manager
McDonald's
06.2010 - 02.2016
Master of Business Administration (M.B.A) - Business
University of Maryland Global Campus
Bachelor of Science (B.S) - Business Management & E-Business
Towson University