James Ryan
Waltham ,MA
Summary
Customer-focused sales associate skilled in efficiently processing orders and delivering exceptional service in dynamic settings. Recognized for effectively managing food deliveries and maintaining a clean, organized dining area, contributing to positive customer experiences.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Roche Brothers Inc
Watertown, MA
02.2026 - Current
- Supervised daily operations to ensure compliance with safety protocols and company standards.
- Trained team members on effective customer service techniques and operational procedures.
- Collaborated with staff to manage inventory levels and maintain product availability.
- Assisted in scheduling shifts to optimize workforce efficiency and coverage.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Dining Room Manager
Benchmark Senior Living
Newton, MA
02.2024 - 01.2026
- Supervised daily dining operations, ensuring high standards of service and customer satisfaction.
- Trained new servers on menu offerings, service protocols, and resident engagement techniques.
- Collaborated with kitchen staff to streamline meal delivery processes and enhance food presentation.
- Implemented feedback mechanisms to gather resident preferences, improving overall dining experience.
- Led weekly team meetings to discuss service improvements, addressing challenges, and celebrating successes.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dining Room Manager
John Brewers Tavern
Waltham, MA
10.2023 - 12.2024
- Delivered exceptional dining experiences by providing attentive service and maintaining a positive atmosphere.
- Trained new servers on menu offerings, service protocols, and customer interaction techniques.
- Managed guest inquiries and resolved conflicts to enhance satisfaction and loyalty.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Waterstone of Lexington
Lexington, MA
06.2022 - 09.2023
- Delivered exceptional dining experiences by providing attentive service and maintaining a positive atmosphere.
- Collaborated with kitchen staff to ensure timely meal preparation and accurate order fulfillment.
- Trained new servers on menu offerings, service protocols, and customer interaction techniques.
- Managed guest inquiries and resolved conflicts to enhance satisfaction and loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Skills
- Hard Working
- Patient
- Flexible
- Attentive
- Responsible
- Licensed Driver
- Good in stressful situations
- Good with tools
- Detail oriented
Phone - Number
6179477543
Timeline
Shift Supervisor
Roche Brothers Inc
02.2026 - Current
Dining Room Manager
Benchmark Senior Living
02.2024 - 01.2026
Dining Room Manager
John Brewers Tavern
10.2023 - 12.2024
Server
Waterstone of Lexington
06.2022 - 09.2023