Sherley Hermilus

• Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
• Trained and mentored team members on bagel preparation and customer engagement strategies.
• Implemented inventory management practices, optimizing stock levels and minimizing waste.
• Coordinated shift schedules to ensure adequate staffing during peak hours and events.
• Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
• Analyzed sales trends to inform product offerings and promotional strategies for increased revenue.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Assisted customers by providing excellent service and effective communication. Developed agility in responding to customer needs while working part-time. Progressed from $9.00/hr to $10.75/hr through consistent performance and dedication.

Assisted customers with transactions as a cashier. Developed culinary skills to transition into breakfast cook role through training.

Managed phone communications and scheduled appointments for clients. Processed payments for services rendered. Maintained store organization and secured closure procedures.