JAMES RYAN SCOTT

• Conduct field inspections for both CAT deployments and daily claims
• Deliver exceptional customer service to build strong client-policyholder relationships
• Gather evidence, and evaluate property damage to determine claim validity for various insurance carriers on a contract basis.
• Collaborate with policyholders, contractors, PA's, and attorneys to schedule and collect information in order to resolve claims quickly and efficiently.
• Prepare detailed reports and recommendations, maintaining a high level of accuracy and professionalism.
• Utilize Xactimate to create precise estimates, adhering to carrier guidelines and industry standards.

CAT Hail deployment

Daily claims- wind, hail, interior water, faulty craftsmanship (subrogation)

• Conduct field inspections for both CAT deployments and daily claims
• Deliver exceptional customer service to build strong client-policyholder relationships
• Gather evidence, and evaluate property damage to determine claim validity for various insurance carriers on a contract basis.
• Collaborate with policyholders, contractors, PA's, and attorneys to schedule and collect information in order to resolve claims quickly and efficiently.
• Prepare detailed reports and recommendations, maintaining a high level of accuracy and professionalism.
• Utilize Xactimate to create precise estimates, adhering to carrier guidelines and industry standards.

CAT Hurricane Helene deployment (Commercial & Residential Claims)

Daily claims- hail, wind, interior water, faulty craftsmanship (subrogation), vandalism, foreclosure

• Conducted thorough claim investigations, including evidence collection and damage assessments, to validate claims.
• Generated precise estimates using Xactimate, ensuring alignment with company protocols and client expectations.
• Delivered high-quality customer service, maintaining clear communication with clients throughout the claims process.
• Documented findings with detailed reports and annotated photos to support claim evaluations.

Daily claims- wind, hail, interior water, faulty craftsmanship (subrogation)

• Prompt and courteous servicing of property claims, including insured and agency contact and follow through.
• Collaborated with policyholders, contractors, PA's, and attorneys and vendors to negotiate settlements and resolve claims efficiently.
• Verified coverage applicability by analyzing insurance policies and endorsements, determining appropriate compensation.
• Create accurate estimates using Xactimate
• Ensured proper file documentation in compliance with regulatory requirements and company guidelines.

CAT Hurricane Ian deployment

Daily Claims- wind, hail, tornado/ water spout, interior water, faulty craftsmanship (subrogation), mildew/mold