Jeffrey Follmer
Global Risk Solutions
Boca Raton
1
Certification
14
years of professional experience
Experienced property claims professional focused in optimizing claims handling strategies. Recognized for excellent communication skills and exceptional organizational abilities, ensuring timely resolutions and customer satisfaction.
Work History
Independent Property Claims Adjuster
14 Years 4 Months- Conducted thorough inspections of property damage to determine claim validity, cause of loss and assess damage.
- Conducted thorough inspections of property damage to determine claim validity and assess loss.
- Created repair estimates and negotiated settlements with contractors to ensure fair compensation.
- Remained adaptable to changing circumstances, demonstrating flexibility in adjusting claims handling strategies based on new information or evolving situations.
- Reduced claim processing time by effectively managing a high volume of daily claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Mentored junior adjusters on best practices in claims assessment and customer communication.
- Handled claims from multiple carriers, including CPIC, ASI/Progressive, USAA, Heritage, Olympus, AAA
Education
- Finance
Skills
Claims investigation
Damage assessment
Estimate creation
Excellent verbal and written communication skills.
Exceptional customer service skills.
Strong organizational and time management skills.
Knowledge of property insurance policy and coverage analysis.
Communicate and interact with a variety of individuals to foster the timely resolution of claims
including
policyholders
public adjusters
attorneys
vendors
and experts.
Timely identification
analysis and resolution of coverage issues arising in claims investigation.
Proficient in MS Office
including Word
Excel
Teams
and Outlook.
Strong skills and experience with Xactimate estimating program.
Maintain proper file documentation reflecting progressive claim handling.
Certification
CPIC Florida Certified
FCN Certification
Florida All Lines License
Timeline
Independent Property Claims Adjuster
Global Risk Solutions
04.2012 - CurrentRead More
Indiana University, Bloomington
from Finance
Read More