JAMES RYAN UNDERWOOD
Keller,TX
Summary
Results-driven Operations and Safety Leader with over 15 years of experience in high-volume distribution settings. Manages significant daily package volumes and leads large teams to enhance route efficiency and safety standards. Utilizes analytical decision-making and hands-on leadership to optimize processes and elevate performance, aligning well with data-driven distribution models.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Manager
UPS
, USA
01.2019 - 01.2025
- Managed 5 full-time and 6 part-time supervisors, overseeing up to 120 drivers and 40 PVDs during peak operations.
- Reduced service failures from thousands/day during COVID to fewer than 100/day.
- Improved missed pickup frequency from 1/500 to 1/1000, enhancing service reliability.
- Increased ORION trace compliance from <90% → 95%, reducing miles driven.
- Improved route density by 3–5%, enabling route reductions and optimizing labor and vehicle utilization.
- Implemented LYTX, contributing to crash reductions and improved driver awareness.
- Directed daily small-package delivery operations across multiple centers, overseeing 12,000–45,000 packages/day and 30–160 routes depending on season.
Health & Safety Supervisor
UPS
, USA
01.2010 - 01.2019
- Ensured OSHA compliance, completed accurate injury reporting, and executed corporate safety initiatives to promote workplace safety.
- Achieved 7–10% annual reductions in injuries and crashes.
- Led district-wide safety initiatives including ergonomics, hazard mitigation, and compliance validation.
- Oversaw safety programs covering 15,000–18,000 employees across two states.
- Facilitated supervisor safety workshops and developed internal training programs to reinforce safety protocols.
- Enhanced KETER Consultants audit scores by implementing corrective action plans addressing identified safety gaps.
- Served as UPS Designated Responder Master Trainer, training responders and certifying facilitators.
Education
Bachelor of Business Administration -
Texas Tech University
Lubbock, TXBusiness Administration -
Northwood University
Cedar HillSkills
- Supply Chain Management
- Operations Leadership
- Logistics Coordination
- Process Improvement
- Performance metrics
- Safety & Compliance
- Performance Analytics
- Data-driven decisions
- Analytical mindset
- Operational troubleshooting
- Workforce Development
- Cross-Functional Collaboration
- Coaching & development
Certification
- UPS Integrad Facilitator (2019)
- UPS Designated Responder Master Trainer
- UPS Management & Supervisor Training Programs
- OSHA Compliance & Injury Recordkeeping Training
- Emergency Response & Hazard Mitigation Training
Timeline
Business Manager
UPS
01.2019 - 01.2025
Health & Safety Supervisor
UPS
01.2010 - 01.2019
Bachelor of Business Administration -
Texas Tech University
Business Administration -
Northwood University