James Sanders
Oklahoma City
Summary
IT Management Professional with over 22 years of experience across various roles, including director and operations manager. Certified in multiple IT disciplines, including MCSE + Security and CEH. Proven track record in enhancing system functionality and productivity through effective project leadership and strategic analysis. Expertise in managing critical production environments and launching IT infrastructures, with strong skills in team leadership and technical training.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Site Support Manager
SSM St Anthony Hospital Midwest
Midwest City
04.2021 - 06.2025
- Handled escalated calls requiring specialized knowledge, ensuring timely resolutions.
- Developed strategies for managing difficult customer interactions to maintain satisfaction.
- Conducted regular meetings with staff to discuss challenges and share solutions.
- Ensured compliance with company policies and industry regulations consistently.
- Evaluated employee performance against established objectives through regular reviews.
- Facilitated communication between departments to enhance problem resolution efficiency.
- Monitored customer service metrics, identifying areas for operational enhancement.
IT Director
Community Health Systems, CHS
Midwest City
08.2016 - 04.2021
- Analyzed organizational needs to identify necessary software solutions.
- Monitored system performance, proactively identifying and addressing potential issues.
- Resolved technical problems through effective troubleshooting techniques.
- Maintained and upgraded systems to ensure optimal functionality.
- Installed hardware and software components according to established standards.
- Provided technical support for network infrastructure and user access control.
- Designed disaster recovery plans to ensure business continuity.
- Ensured compliance with industry regulations regarding IT services.
Network Administrator
Community Health Systems, CHS
Midwest City
08.2014 - 08.2016
- Generated comprehensive documentation for configurations, processes, and procedures within network environment.
- Performed regular data backups to protect critical information from loss.
- Delivered technical support for local area networks, wide area networks, and Internet connections.
- Implemented robust security measures, including firewalls and encryption technologies.
- Maintained precise inventory records for all hardware components.
- Installed, configured, upgraded, and troubleshot hardware components like servers and printers.
- Diagnosed network issues using packet sniffers and protocol analyzers to enhance performance.
- Collaborated with end users to troubleshoot hardware and software issues.
Operations Manager
Oklahoma County MIS
Oklahoma City
08.2008 - 08.2014
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed operational procedures to uphold quality standards across all processes.
- Supervised workflow of employees to maximize productivity and maintain quality.
- Coordinated cross-functional teams for timely delivery of products and services.
- Assessed employee development needs and provided constructive feedback on progress.
- Managed staffing through recruitment, onboarding, training, and disciplinary actions.
- Established relationships with vendors to negotiate pricing and secure production materials.
- Presented performance and productivity reports to senior leadership for decision-making.
Education
High School Diploma -
Choctaw High School
Choctaw, OK05-1984
Skills
- Customer service and support
- Technical support expertise
- Performance evaluation and management
- Compliance oversight
- Operational strategy development
- Troubleshooting techniques
- Team collaboration and development
- Project management skills
- Communication skills
- Employee training and mentoring
- Problem solving strategies
- Staff management and leadership
- Professional networking
- Team building initiatives
- Budget management strategies
- Work planning and prioritization
- Quality assurance processes
- Document management systems
- Retention strategies for employees
- Industry expertise in technical support
Certification
- Microsoft Certified Professional.
- Microsoft Certified Desktop Support Technician.
- Microsoft Certified Systems Engineer + Security.
- Microsoft Certified Systems Administrator + Security.
- EC-Council Certified Ethical Hacker.
- CompTIA A+ Certification.
- CompTIA N+ Certification.
Accomplishments
- Multiple recognitions from administrative team and management team for resolutions to issues impacting patient safety.
- Employee of the year 2015.
- Outstanding MIS employee December 1999.
- Received the Civitan Leadership award in 1984.
- Elected president of the Future Business Leaders of America in 1984.
- Elected secretary for the Future Business Leaders of America in 1983.
Affiliations
- I enjoy fishing, camping and outdoor activities with my family.
- I enjoy working with leather. Making items from nothing but a blank pieces of leather.
- I enjoy woodworking building useful items and decorative items.
References
References available upon request.
Timeline
Site Support Manager
SSM St Anthony Hospital Midwest
04.2021 - 06.2025
IT Director
Community Health Systems, CHS
08.2016 - 04.2021
Network Administrator
Community Health Systems, CHS
08.2014 - 08.2016
Operations Manager
Oklahoma County MIS
08.2008 - 08.2014
High School Diploma -
Choctaw High School
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