35+ years combined experience in the manufacturing and retail profession. In that time I obtained strong leadership and relationship-building skills through onsite training and daily experiences.
Overview
39
39
years of professional experience
Work History
GM People Leader Level 7
General Motors
Lansing, MI
01.2023 - Current
Overseeing plant wide outbound operations.
Managing 6 Level 6 Supervisors to ensure GM Company Policies and Procedures are met or exceeded.
Convey and enforce SPQRC/GMS Principles.
Cultivate a working relationship with GM Upper Management and UAW Leadership.
Ensure the GM/UAW National Agreement is followed by my team and their subordinates.
1-517-885-6678
GM Supervisor Level 6
General Motors
Burton, MI
01.2016 - Current
Overseeing daily operation of 65 employees in the Large CBX Department.
Ensuring Employees meet or exceed the company’s expectations regarding Parts Per Hour, Quality of Product/Packaging, and Safety.
Convey and enforce company guidelines, procedures, and shop rules.
Cultivate a working relationship with GM Supervision and UAW personnel.
1-810-606-3998
Contract Supervisor Level 5
General Motors (via The Populus Group)
Burton, MI
08.2015 - 01.2016
Overseeing daily operation of 17 employees in the Hot Seal Area.
Ensuring Employees meet or exceed the company’s expectations regarding Parts Per Hour, Quality of Product/Packaging, and Safety.
Convey and enforce company guidelines, procedures, and shop rules.
Cultivate a working relationship with GM Supervision and UAW personnel.
1-810-606-3998
Assistant Store Manager
The Home Depot
Liberty Lake, WA
04.2001 - 02.2015
Oversaw daily operation of the store.
Managed 100 plus operational and sales associates throughout the week.
Lift Equipment Trainer for the store.
Ensured Customer Service, In Stock, and Store Appearance met or exceeded the company’s expectations.
Set goals for the team while both giving and allowing input on how to achieve deadlines in a timely manner.
1-800-660-3399
Supervisor / Final Finisher / quality Control Associate
Sea Ray Boat Company, INC (Bayliner Boats)
Phoenix, AZ
01.1987 - 03.2001
Actively suggested operational improvements to enhance quality, improve production times, and reduce costs.
Helped achieve company goals by supporting production workers (promoting teamwork).
Ordered product to maintain proper stock levels on the assembly line.
Utilized production tracking and quality control systems to analyze and detect production problems in order to increase efficiency.
1-865-544-0600
Education
High School Diploma - Machine Operations (Skill Center)
Hill McCloy High School / Genesee County Skill Center
Montrose, MI
Mechanical Engineering
Delta State University
University Center, MI
12.1984
Mechanical Engineering
Lake Superior State College
Sainte Marie, MI
05.1983
Skills
International Shipping Leadership
Domestic Parts Processing Leadership
Hazardous Materials Handling
15 Years of Face to Face Customer Service Exp
Quality Assurance Authority
Initiative to Work Independently While Promoting Teamwork
Strategic Thinker
Accomplishments
Problem Diagnosis
Ability to use operational knowledge of systems, parts, and components to solve problems that arise during assembly, shipping, receiving, and customer interactions.
Timeline
GM People Leader Level 7
General Motors
01.2023 - Current
GM Supervisor Level 6
General Motors
01.2016 - Current
Contract Supervisor Level 5
General Motors (via The Populus Group)
08.2015 - 01.2016
Assistant Store Manager
The Home Depot
04.2001 - 02.2015
Supervisor / Final Finisher / quality Control Associate
Sea Ray Boat Company, INC (Bayliner Boats)
01.1987 - 03.2001
Mechanical Engineering
Delta State University
Mechanical Engineering
Lake Superior State College
High School Diploma - Machine Operations (Skill Center)
Hill McCloy High School / Genesee County Skill Center
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Linguistic Quality Assessor for Level 7 at the International School of Linguists (ISL)Linguistic Quality Assessor for Level 7 at the International School of Linguists (ISL)