James Sauceda
Virginia Beach,VA
Summary
Proven leader in automotive service management, excelling at customer service and staff development. At Priority Hyundai, significantly improved customer satisfaction and led a team to high-quality maintenance achievements. Skilled in service planning and operation monitoring, consistently meeting sales targets. Demonstrates strong schedule coordination and a focus on fostering trust and loyalty with clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Priority Hyundai
12.2016 - 12.2024
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Store Manager
AMMCO Transmissions and Total Car Care
05.2012 - 12.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Advisor
Checkered Flag Honda
06.2009 - 05.2012
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
No Degree - Education
06-1982
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Operation Monitoring
Certification
Platinum certified in Hyundai Service
Languages
Spanish
Native or Bilingual
Timeline
Assistant Service Manager - Priority Hyundai
12.2016 - 12.2024
Store Manager - AMMCO Transmissions and Total Car Care
05.2012 - 12.2016
Service Advisor - Checkered Flag Honda
06.2009 - 05.2012
Platinum certified in Hyundai Service
Lansing Community College - No Degree, Education
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