Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

JAMES SAVAGE

MORROW

Summary

Experienced Cable Installation Technician with a strong background in customer service and technical problem-solving. Demonstrated success in optimizing workflows and improving client satisfaction through effective communication. Consistently meets performance metrics while upholding high standards of quality and safety.

Overview

11
11
years of professional experience
1
1
Certification

Work History

UBER DRIVER

Uber And Lyft
02.2014 - Current
  • Addressed passenger concerns and complaints with professionalism and respect.
  • Cultivated strong communication skills through daily interactions with diverse riders.
  • Adhered to company policies while engaging with passengers.
  • Facilitated loading and unloading of luggage to improve customer service experience.

Cable Installation Technician

ITG Communications
01.2023 - 03.2025
  • Optimized workflow processes for faster installations by organizing tools, materials, and equipment prior to jobs.
  • Connected components to exterior cable systems, ensuring adequate power and functional links through testing.
  • Minimized service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Collaborated with coworkers and customers to address deficiencies in communication connections.
  • Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
  • Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.

Installation Helper

Best Buy, Geek Squad
08.2022 - 12.2022
  • Ensured safe working conditions by adhering to safety guidelines during all tasks.
  • Maintained site safety by removing hazards and reporting unsafe conditions promptly.
  • Prepared surfaces for installation, ensuring precise measurements and cleanliness.
  • Streamlined installation process through organized tools, materials, and equipment setup.
  • Delivered superior workmanship that consistently exceeded industry standards under tight deadlines.
  • Maintained detailed records of installations for accurate documentation and future reference.
  • Enhanced customer satisfaction by efficiently installing and setting up equipment in homes.
  • Supported fellow installers with troubleshooting to improve teamwork and client satisfaction.

Delivery Driver

Amazon
06.2022 - 07.2022
  • Executed timely package deliveries to customer doorsteps and business offices.
  • Optimized delivery routes to enhance efficiency and reliability.
  • Ensured accurate product deliveries, contributing to improved customer satisfaction.
  • Utilized maps, GPS technology, and instructions to navigate effectively.

Satellite Installation Technician

MasTec
04.2015 - 07.2018
  • Conducted thorough diagnostics and troubleshooting to enhance system performance for clients.
  • Reduced service call-backs through meticulous installation procedures and attention to detail.
  • Tailored custom installations to optimize client experiences based on individual needs.
  • Applied latest technology advancements in satellite industry to improve daily operations.

Warehouse Forklift Operator

Exel Logistics
12.2014 - 07.2015
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.

Fabrication Operator

REFLEK MANUFACTURING, INC
02.2014 - 11.2014
  • Recommended and initiated improvements to production processes to increase manufacturing efficiency.
  • Enhanced product quality through meticulous inspection and adherence to company standards.
  • Collaborated with team members to complete complex projects within tight deadlines and high-quality standards.
  • Increased equipment uptime with diligent maintenance, ensuring optimal performance during production runs.

Education

Associate of Applied Science - ELECTRONICS ENGINEERING

Wye Mills, MD

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Vehicle maintenance
  • Punctuality
  • Customer engagement
  • Cleanliness
  • Safe driving
  • Route planning
  • Time management
  • Tech-savviness
  • Problem-solving
  • Multitasking and organization
  • Adaptability and flexibility
  • Commercial driving

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Cable Installation Technician

ITG Communications
01.2023 - 03.2025

Installation Helper

Best Buy, Geek Squad
08.2022 - 12.2022

Delivery Driver

Amazon
06.2022 - 07.2022

Satellite Installation Technician

MasTec
04.2015 - 07.2018

Warehouse Forklift Operator

Exel Logistics
12.2014 - 07.2015

UBER DRIVER

Uber And Lyft
02.2014 - Current

Fabrication Operator

REFLEK MANUFACTURING, INC
02.2014 - 11.2014

Associate of Applied Science - ELECTRONICS ENGINEERING

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