Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Scheetz

Charlotte,NC

Summary

Adaptable professional with a versatile background in customer service and operations. Known for strong attention to detail and a commitment to quality, contributing to sales growth and team efficiency.

Overview

8
8
years of professional experience

Work History

Line Cook

Compass Group USA
Charlotte, North Carolina
10.2024 - Current
  • Prepared fresh salads, dressings and toppings according to company recipes.
  • Coordinated with kitchen staff to meet service demands during peak hours.
  • Kept accurate records of food waste in order to minimize losses due to spoilage.
  • Responsible for prepping, cooking and assembling of all food orders according to restaurant recipes and standards.

Assistant Manager

Domino's Pizza
Raleigh, North Carolina
01.2018 - 09.2024
  • Upheld brand image by maintaining branch cleanliness, approachability and service
  • Coordinated employee schedules to provide adequate staff coverage
  • Assisted in managing daily operations and ensuring efficient store performance.
  • Trained and supervised team members to enhance service quality and productivity.

Business Development Representative

REVGEN
New Smyrna Beach, FL
12.2022 - 03.2023
  • Hit 100% of quota 2 out of 3 months
  • Maintained 88% show rate month over month
  • Overachieved on goal to set 8 demos/month (I set 15+)
  • Used 100% pure cold outreach to set meetings with AEs
  • Responded quickly to inquiries from potential customers via phone or email.

Apple iOS Tier 2 Support Technician

Kelly Connect
Asheville, NC
07.2021 - 11.2021
  • Maintained 10/10 score in customer review satisfaction
  • Resolved 50+ customer disputes every day
  • Promoted quickly to Tier 2 Support within 2 months of starting
  • Supported and triaged customers, Tier 1 technicians and store employees by phone and chat

Assistant Store Manager of Operations

Papa John's Pizza
Raleigh, NC
09.2019 - 05.2021
  • Generated $1.1M in sales at our storefront despite pandemic
  • Helped rank our store to be #1 in the district
  • Achieve 5/6 corporate sales metrics in fiscal year 2020
  • Recruited, hired and trained new employees
  • Oversaw expenses, deposits and receipts to support recordkeeping

Education

GED -

Wake Technical Community College
01.2017

Skills

  • Customer service expert
  • Management experience
  • Versatile and fast learner
  • Detailed, quality-first driven
  • Technical skills and software experience
  • Equipment handling and coordination
  • Time and stress management
  • Effective communicator and problem solver

Timeline

Line Cook

Compass Group USA
10.2024 - Current

Business Development Representative

REVGEN
12.2022 - 03.2023

Apple iOS Tier 2 Support Technician

Kelly Connect
07.2021 - 11.2021

Assistant Store Manager of Operations

Papa John's Pizza
09.2019 - 05.2021

Assistant Manager

Domino's Pizza
01.2018 - 09.2024

GED -

Wake Technical Community College

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