James Schiffman
EL RENO,Oklahoma
Summary
Worked quality control/assurance for more than twenty years, on a number of assorted Army helicopters and fixed wing aircraft. Trained more than a dozen others in operations of a quality control shop. With extensive experience, I would be an asset to any quality control operation.
Overview
72
72
years of professional experience
1
1
Certification
Work History
Technical Writer
United Airlines
Houston, TX
03.2014 - 03.2017
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
Aircraft Customer Service Representative
Bell Helicopter Textron
Hurst , TX
09.2012 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered prompt service to prioritize customer needs.
- Work performed under contract with Iraqi government at Camp Taji, Iraq.
Quality Control Senior Technician
Department Of Defense
Conroe, TX
03.1982 - 09.2012
- Evaluated maintenance against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of aircraft and supported systems.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Generated detailed reports outlining results and recommendations.
- Performed routine maintenance and calibration on testing equipment.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Primary weight and balance technician on AH-64 helicopters.
Brigade Command Sergeant Major
U.S. Army Reserve Medical Readiness Training Comma
San Antonio, TX
02.1975 - 06.2012
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Dates cover entire enlistment in Army and Reserves - served in Mechanized Infantry, several aviation units, and medical training. Served as Battalion CSM in 7/6th Attack Helicopter Squadron, 10th Medical Training Battalion, instructor at U.S. Army Sergeants Major Academy, and final posting as CSM at 3rd Brigade, MRTC.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
No Degree - Labor Relations
Parks University
Fort Bliss, TX2008
Associate of Arts - Psychology
El Reno Junior College (now Redlands CC)
El Reno, OK05.1984
High School Diploma -
El Reno High School
El Reno, OK1974
Skills
- External Team Collaboration
- Build Releases
- Environmental Conditions
- Database Configuration
- MS Office Proficiency
- Data Archiving
- Security Standards
- Standard Operating Procedures Maintenance
- Instruction Writing
- Technical Specifications
- Document Library Development
- Use of digital logbook software
Certification
FAA Airframe and Powerplant License
Timeline
Technical Writer
United Airlines
03.2014 - 03.2017
Aircraft Customer Service Representative
Bell Helicopter Textron
09.2012 - 03.2014
Quality Control Senior Technician
Department Of Defense
03.1982 - 09.2012
Brigade Command Sergeant Major
U.S. Army Reserve Medical Readiness Training Comma
02.1975 - 06.2012
No Degree - Labor Relations
Parks University
Associate of Arts - Psychology
El Reno Junior College (now Redlands CC)
High School Diploma -
El Reno High School
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