Summary
Overview
Work History
Education
Skills
Timeline
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James Schlegel

Toledo,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Overview

5
5
years of professional experience

Work History

Produce Clerk

Kroger
06.2022 - Current
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Trained 12 new employees to provide knowledge of proper produce handling and rotation procedures.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Courtesy Clerk

Kroger
06.2018 - 06.2022
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Collected more than 300 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Stocked shelves and managed inventory
  • Served needs of more than 2 customers in busy environment.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Conducted one-on-one training with 3 new employees to teach various store procedures.

Package Handler

United Parcel Service
08.2020 - 10.2020
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Labeled packages according to instructions provided on work orders.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Sorted items according to its destination.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and fast-paced environment.

Education

High School Diploma -

Emmanuel Christian School
Toledo, OH
06.2020

Skills

  • Customer assistance
  • Management Interaction
  • Willingness to Learn
  • Honesty and Integrity

Timeline

Produce Clerk

Kroger
06.2022 - Current

Package Handler

United Parcel Service
08.2020 - 10.2020

Courtesy Clerk

Kroger
06.2018 - 06.2022

High School Diploma -

Emmanuel Christian School

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James Schlegel