James Schoettle - Sr. service engineer / Sr. applications engineer - OpEx service/DNE laser USA

Summary

Dynamic Sr. Applications and Service Engineer with a track record of optimizing technical support and delivering comprehensive customer training. Skilled in preventive maintenance and managing a continent-wide service team, contributing to improved operational efficiency and customer satisfaction.

Overview

3

years of professional experience

1

Certification

Work History

Sr. service engineer / Sr. applications engineer

OpEx service/DNE laser USA

Waukesha

08.2022 - Current

Troubleshot technical issues for customer service requests and escalated unresolved problems.
Assisted in equipment installation and configuration for client systems and services.
Provided product training and support to clients on software applications and tools.
Responded to customer inquiries through various communication channels efficiently.
Conducted routine maintenance checks on equipment to ensure optimal performance.
Conducted training sessions for customers on new hardware and software products.
Oversaw planning and management of equipment maintenance.
Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
Configured, maintained, and troubleshot application systems.
Manage a continent-wide team of service engineers, ensuring optimal field performance.
Efficiently lead rigging teams to ensure machines are moved without damage.

Education

Some College (No Degree) - Manufacturing Engineer

CVTC

Eau Claire, WI

Skills

Troubleshooting
Application configuration
Equipment maintenance
Customer training
Preventive maintenance
Customer relationship management

Problem solving
Team leadership
Startup coordination
Remote support
Maintenance planning
Technical solution development

Affiliations

If im not in my shop at home, I am either on a golf course or one of my many fishing holes