James Schoffstall

Work History

Technical Analyst

Voyant Beauty

Roanoke, VA

05.2022 - Current

Worked within ServiceNow system to track tickets, issues, and resolutions
Provided end-user support on all business systems, both in the local manufacturing facility and remote locations, via telephone, electronic communication, and in-person
Managed 20-30 customer calls/visits per day
Supported and performed upgrade projects for facility IT equipment (desktops, laptops, etc)
Created and maintained IT inventory for Roanoke facility
Deployed new onsite video conferencing technology
Performed end-user training on various business applications and tools
Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
Cultivated professional working relationships with internal personnel, vendors and suppliers.

Information Technology Technician

TMEIC Corporation

Roanoke, VA

12.2017 - 05.2022

Provided troubleshooting for application and hardware related issues for 300+ employees on-site and across the world
Performed monitoring of company hardware and software using various pieces of monitoring software, primarily Lansweeper
Provided help desk support to end-users via telephone, electronic communication, and in-person
Acted as a liaison between Dell and TMEIC to request hardware replacements and service technicians when necessary
Utilized remote support tools such as ScreenConnect and Remote Desktop while assisting end-users
Performed end-user PC upgrades, as well as new user PC setup, using imaging tools Paragon Backup & Recovery, Acronis True Image, and Minitool Shadowmaker
Assisted in end-user training regarding new PCs and software, as well as backup procedures using OneDrive per company policy
Assisted in creating and maintaining employee backup reports for management of the various Business Units, detailing employee backup compliance
Maintained Active Directory
This included user setup, PC setup, user and PC maintenance, and organization of permissions and Group Policy
Worked with Infrastructure Developer to set up and maintain company SharePoint sites
Worked with Infrastructure Developer to create and deploy a new alert distribution system using Microsoft Forms and Flows, providing the HTML code used by Flow in distributed emails
Assisted with Microsoft Exchange administration, including new user setup and miscellaneous end-user issues
Created and deployed SQL reports in Lansweeper asset tracking as necessary to perform data retrieval regarding company hardware and software
Created and deployed batch and Powershell scripts for deployment of asset tracking and software deployment
Assisted in creating documentation for end-user training, providing a place for users to quickly find a solution for common hardware and software issues
Assisted in creating and deploying new Hyper-V virtual machines to field engineers, as well as ongoing support for those virtual machines
Assisted Infrastructure Developer with short- and long-term projects including the deployment of new antivirus (Sophos) and Skype for Business (Replacing Cisco Jabber and WebEx.)
Assisted in deployment of Windows Updates to end-users
Deployed BitLocker to all end-user PCs, providing security and encryption
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Summary

Overview

Work History

Technical Analyst

Information Technology Technician

Education

Associate of Science - Information Systems Technology

Skills

Timeline

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