James Serrano
Spokane
Summary
Detail-oriented Warehouse Associate skilled in materials handling and shipment preparation. Experienced in picking, packing, and assembling orders for efficient distribution. Strong focus on quality and performance in diverse warehouse environments, with comprehensive knowledge of industry practices and procedures.
Overview
12
12
years of professional experience
Work History
Instacart Shopper
Maplebear Inc.
Spokane
01.2025 - Current
- Selected items accurately based on customer orders and preferences.
- Communicated effectively with customers regarding order updates and substitutions.
- Packaged groceries carefully to ensure quality during delivery.
- Navigated store layouts efficiently to locate items quickly.
- Resolved customer inquiries promptly to ensure satisfaction during the shopping experience.
- Provided exceptional customer service throughout the shopping experience.
- Delivered groceries promptly to customers' doorsteps across various neighborhoods.
Warehouse Associate
Gunarama Wholesale
Spokane
08.2025 - 06.2026
- Organized inventory on shelves for efficient access.
- Assisted team members in fulfilling customer orders.
- Maintained cleanliness and safety standards in the warehouse.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Warehouse Associate
Old world christmas
Spokane
07.2020 - 01.2025
- Operated forklifts and pallet jacks to transport materials safely.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Assisted in loading finished goods onto delivery vehicles.
- Organized inventory on shelves for efficient access.
- Packaged and labeled merchandise to prepare for loading and shipment to customers.
- Processed outbound shipments, including packing and labeling products for delivery.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Labeled containers correctly for product identification purposes.
Warehouse Associate
Synergy
Spokane
04.2023 - 07.2023
- Collaborated with team members to ensure smooth workflow and meet production targets.
- Followed standard operating procedures to ensure consistency in production tasks.
- Communicated effectively with supervisors regarding workflow issues and equipment needs.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Recognized defective material and reported issues to management.
- Used established assembly instructions to complete jobs.
Cleaner
Environment control
Spokane
11.2022 - 04.2023
- Operated cleaning equipment including vacuums, buffers, and pressure washers effectively.
- Followed safety protocols and procedures while handling cleaning chemicals and equipment.
- Inspected premises regularly to identify areas needing attention or deep cleaning.
- Kept records of hours worked, supplies used, and tasks completed each day.
Hardware Sales Associate
Bi-Mart
Cheney
07.2022 - 11.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained accurate inventory levels and organized stock on sales floor.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions efficiently and handled cash register operations.
- Resolved customer inquiries and concerns in a timely manner.
- Demonstrated expertise in hardware products and services to customers.
- Provided customer service support for store operations, including returns and exchanges.
- Answered incoming phone calls from customers regarding product information or availability.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Grocery Clerk
Food City
Hazard
03.2019 - 05.2020
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and answering inquiries.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Counted and balanced cashier drawers.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Stocked shelves with fresh produce and grocery items daily.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Answered phone calls to assist customers with questions and orders.
Order Picker
Walmart distribution center
London
11.2018 - 03.2019
- Selected and packed merchandise accurately for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred items to appropriate areas for further processing.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Operated forklifts to transport products within the distribution center.
- Confirmed items picked for orders by keying codes into system.
- Achieved productivity and accuracy standards to meet company guidelines.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Personal Care Aide
Appalachian Regional Hospital
Hazard
06.2017 - 11.2018
- Assisted patients with daily living activities and personal hygiene.
- Provided emotional support and companionship to patients in care.
- Ensured cleanliness and safety of patient environments in hospital settings.
- Assisted with mobility and transportation of patients within the facility.
- Maintained accurate records of patient care activities and observations.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Restaurant Team Member
Mi Del gado
Jackson
08.2014 - 06.2017
- Provided exceptional customer service to enhance dining experiences.
- Provided quality customer service with a friendly attitude.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted in taking customer orders and providing recommendations.
- Welcomed customers at entrance and presented them with menus.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Supported management in implementing daily specials and promotional events.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Bussed tables and cleared dishes after each customer finished their meal.
- Communicated clearly with kitchen staff regarding order specifics.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Cleaned cooking equipment after use according to safety protocols.
Education
Breathitt Highschool
Jackson, KYSkills
- Order fulfillment
- Grocery delivery
- Delivery procedures
- Item selection
- Verifying order accuracy
- Warehouse safety
- Problem solving
- Detail orientation
- Team collaboration
- Adaptability to change
- Customer service
- Customer relations
- Decision-making
- Quick learner
- Strong work ethic
References
References available upon request.
Timeline
Warehouse Associate
Gunarama Wholesale
08.2025 - 06.2026
Instacart Shopper
Maplebear Inc.
01.2025 - Current
Warehouse Associate
Synergy
04.2023 - 07.2023
Cleaner
Environment control
11.2022 - 04.2023
Hardware Sales Associate
Bi-Mart
07.2022 - 11.2022
Warehouse Associate
Old world christmas
07.2020 - 01.2025
Grocery Clerk
Food City
03.2019 - 05.2020
Order Picker
Walmart distribution center
11.2018 - 03.2019
Personal Care Aide
Appalachian Regional Hospital
06.2017 - 11.2018
Restaurant Team Member
Mi Del gado
08.2014 - 06.2017
Breathitt Highschool