James Sharp
Columbia,TN
Summary
Dynamic and results-driven professional with extensive experience at Dollar Tree, excelling in team leadership and customer service. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in staff training and development, fostering a motivated workforce that consistently meets performance goals. Committed to delivering exceptional service and improving customer satisfaction.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
37
37
years of professional experience
Work History
Merch Manager
Dollar Tree
10.2024 - Current
- Assisted in daily operations, ensuring adherence to safety protocols and procedures.
- Collaborated with team members to efficiently complete tasks and maintain workflow.
- Supported management in inventory tracking, contributing to accurate stock levels.
- Participated in training programs to learn company policies and operational standards.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Engaged with customers to provide excellent service and resolve inquiries promptly.
Operations Coordinator
Gannett
01.2003 - 11.2025
- Coordinated cross-departmental communication to enhance operational workflows and project efficiency.
- Developed and maintained schedules for resource allocation and team assignments, ensuring optimal productivity.
- Streamlined reporting processes through implementation of digital tools, improving data accuracy and accessibility.
- Led training sessions on new operational protocols, fostering staff development and knowledge retention.
- Analyzed workflow inefficiencies and recommended process improvements that enhanced overall service delivery.
Assistant Manager
Dollar General
01.2024 - 10.2024
- Assisted in daily operations to enhance team productivity and workflow efficiency.
- Executed inventory management procedures, ensuring accurate stock levels and timely replenishment.
- Coordinated staff schedules to optimize resource allocation and maintain service quality.
- Supported training initiatives for new hires, fostering a cohesive team environment.
Assistant Manager
Dollar General
01.2008 - 10.2010
- Implemented process improvements that streamlined communication between departments.
- Monitored performance metrics to ensure adherence to company standards and policies.
- Collaborated with senior management on strategic planning and operational goals.
- Developed customer service protocols that improved client satisfaction ratings significantly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Manager
Family Dollar
02.1994 - 09.2003
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented cost-saving measures, improving profitability while maintaining quality standards.
- Developed merchandising strategies that increased product visibility and enhanced customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Associate
Super X Drugs
11.1988 - 03.1994
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained organized shelves and displays to ensure product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
Education
High School Diploma -
Central High
Columbia Tn 05-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Shift scheduling
- Schedule preparation
- Sales management
Timeline
Merch Manager
Dollar Tree
10.2024 - Current
Assistant Manager
Dollar General
01.2024 - 10.2024
Assistant Manager
Dollar General
01.2008 - 10.2010
Operations Coordinator
Gannett
01.2003 - 11.2025
Manager
Family Dollar
02.1994 - 09.2003
Sales Associate
Super X Drugs
11.1988 - 03.1994
High School Diploma -
Central High