James Shimp
Sapulpa,OK
Summary
Accomplished Assistant Manager at QuikTrip with a proven track record in enhancing customer satisfaction and team productivity. Excelled in money handling and customer relations, significantly reducing discrepancies and resolving concerns swiftly. Skilled in Microsoft Word and Excel, adept at fostering positive work environments and boosting team motivation.
Overview
11
11
years of professional experience
Work History
Assistant Manager
QuikTrip
Tulsa, OK
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Math Tutor
Tulsa Community College
Tulsa, OK
02.2017 - 12.2019
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Customer Servive
Walmart
Glenpool, OK
08.2013 - 05.2019
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
Bachelor of Science - Mathematics
Northeastern State University
Tahlequah, OK12.2024
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Profecient in Microsoft Word and Excel
Affiliations
- I volunteered at Lifechurch Jenks in their operations department. I served as an accountant and doing data entry.
Dungeons and Dragons
I am an avid Dungeons and Dragons player. I love getting together with a group of friends and colleagues to creatively over come unique and complex encounters. Whether the encounter be social, physical, or mental, I enjoy collaborating and using team work to use our characters strength and weaknesses to best tackle the situation and write a compelling story.
Timeline
Assistant Manager
QuikTrip
05.2019 - Current
Math Tutor
Tulsa Community College
02.2017 - 12.2019
Customer Servive
Walmart
08.2013 - 05.2019
Bachelor of Science - Mathematics
Northeastern State University