James Shoger
Aurora,CO
Summary
Experienced Table Games Supervisor with a proven track record in team leadership and operational management. Known for enhancing customer satisfaction through effective training and swift dispute resolution, driving process improvements to elevate guest experiences.
Overview
27
27
years of professional experience
Work History
Uber Driver
Uber
Aurora, CO
10.2016 - Current
- Delivered exceptional customer service, ensuring passenger satisfaction and safety during rides.
- Navigated efficiently through city traffic, optimizing routes for timely arrivals.
- Maintained vehicle cleanliness and functionality, adhering to company standards and regulations.
- Managed payment transactions utilizing Uber's app and ensuring accurate fare calculations.
Table Games Floor Supervisor
Lodge Casino
Black Hawk, CO
07.2017 - 12.2025
- Supervised table games operations, ensuring compliance with gaming regulations and procedures.
- Trained and mentored staff on game rules, customer service, and operational efficiency.
- Monitored game integrity and player interactions to maintain a secure gaming environment.
- Collaborated with management to implement process improvements for enhanced player experiences.
- Resolved customer disputes swiftly, upholding company policies while promoting guest satisfaction.
- Acted as a lead assigning which games would be open or when the close. Establish table rotation.
Meat Clerk
Kroger
Columbus, OH
08.2016 - 07.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of meat display cases for optimal presentation.
- Processed customer transactions accurately using point-of-sale systems.
- Stocked shelves with fresh meat products, ensuring adherence to quality standards.
Table Games Dealer
Paris Las Vegas
Las Vegas, NV
08.1999 - 05.2016
- Dealt table games, ensuring adherence to house rules and customer satisfaction.
- Monitored game progress and maintained accurate chip counts during gameplay shifts.
- Provided exceptional customer service, fostering positive guest experiences and loyalty.
Education
Business
West Virginia State University
Institute, WVSkills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and trustworthy
Timeline
Table Games Floor Supervisor
Lodge Casino
07.2017 - 12.2025
Uber Driver
Uber
10.2016 - Current
Meat Clerk
Kroger
08.2016 - 07.2017
Table Games Dealer
Paris Las Vegas
08.1999 - 05.2016
Business
West Virginia State University