James Shumate
Bristol,RI
Summary
Dedicated, energetic leader with a strong work ethic with exceptional organizational, planning, and interpersonal skills. Selected by the Head Golf Professional to become the Assistant Head Golf Professional * Operational Management * Motivation of staff to perform to their maximum potential Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.
Overview
5
5
years of professional experience
Work History
Assistant Head Golf Professional
Lonnie Poole Golf Course
Raleigh, NC
08.2022 - Current
- Organized and managed tournament operations and event programs, including cooperate sponsored events, ladies' Golf and Grape, and all NCAA Regional Men and Women's for 2023/2024, and other affiliated golf tournaments
- Responsible for inventory control, purchasing, and receiving of merchandise with expertise in a variety of POS systems
- Directly managed Lonnie Poole Junior Little League teaching programs with on-course instruction, junior clinics, and all junior-related activities.
- Coordinated training policies for outside staff to provide superior customer service and relations to provide exceptional golf experience for Charter Partner and Package Plan holder members and their guests
- Hired by Callaway Outside Sales representative as Callaway Staff member
- Collaborated with Head Golf Professional to develop and implement effective marketing strategies for tournaments and events
- Offered constructive feedback to clients to help them reach their goals
- Led regular staff training sessions to refresh knowledge of safety protocols, golf rules and regulations, customer service standards, and other essential topics
- Facilitated group coaching sessions and provided individual coaching support
Outside Operations Manager
Lonnie Poole Golf Course
Raleigh, NC
08.2019 - Current
- Assisted in developing and managing the budget for the facility with annual revenue
- Facilitated clear communication between stakeholders at all organizational levels, promoting a collaborative approach to problem-solving in outside operations management.
- Prepared and maintained daily, monthly, and annual financial impact statements for outside operations
- Prepared and managed employee work schedule with 25 staff personnel
- Developed and coordinated policies and procedures for staff.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
- Observed each employee's strengths and initiated mentoring program to improve areas of weakness
- Improved outside operations efficiency by streamlining processes and implementing new technologies
Education
Bachelor of Science - Sports Management/Professional Golf Management
University of North Carolina State
Raleigh, NC05.2024
High School Diploma -
Surry Central High School
Dobson, NC06.1987
Skills
- Expertise in GHIN Handicap System, Tournament Pairing Program, and various POS systems
- Instructor for Lonnie Poole Junior Little League golf
- Operations management skills and communication
- Tournament Operations director
- Calendar and Scheduling Software
- Schedule Coordination
- Individualized Coaching
- Team building
- Time management abilities
- Reliability
- Staff Training and Development
- Organizational Skills
Additional Information
- Married since 2019 to Lucy Shumate
- Father to two daughters Ashley(37) and Trista(30), one son Bryan (25)
Timeline
Assistant Head Golf Professional
Lonnie Poole Golf Course
08.2022 - Current
Outside Operations Manager
Lonnie Poole Golf Course
08.2019 - Current
Bachelor of Science - Sports Management/Professional Golf Management
University of North Carolina State
High School Diploma -
Surry Central High School
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