James Shumate, PGA
Angier,NC
Summary
Head golf professional with extensive experience in managing golf operations and enhancing customer service. Proven leadership skills in team management and coaching, driving performance improvements. Successful in implementing strategic initiatives that boost profitability and operational efficiency. Recognized for building strong relationships with clients, staff, and stakeholders.
Overview
6
6
years of professional experience
Work History
Head Golf Professional
GolfTec
Cranston, Rhode Island
12.2025 - Current
- Managed daily operations of golf facility and staff scheduling.
- Maintained relationships with members and ensured customer satisfaction.
- Implemented marketing strategies to promote membership and events.
- Coordinated equipment inventory management and procurement processes.
- Provided expert advice on golf techniques and course management.
- Coordinated with vendors to ensure delivery of supplies needed for tournaments or special events.
- Developed and implemented a comprehensive golf instruction program.
Head Golf Professional
Allendale Country Club
06.2024 - 09.2025
- Directed daily operations, ensuring high-quality customer service and satisfaction for over 350 members.
- Developed and implemented training programs for staff to enhance service delivery.
- Managed budgeting and financial planning to optimize operational efficiency.
- Cultivated strong relationships with 350 members, enhancing community engagement and retention.
Assistant Head Golf Professional
Lonnie Poole Golf Course
08.2020 - 05.2024
- Organized and managed 252 tournament operations and event programs, including 25 cooperate-sponsored events, ladies' Golf and Grape, and all NCAA Regional Men and Women for 2023/2024, and other affiliated golf tournaments
- Responsible for inventory control of over $500,000, purchasing, and receiving of merchandise with expertise in a variety of POS systems
- Directly managed Lonnie Poole Junior Little League 13 teaching programs with on-course instruction, junior clinics, and all junior-related activities
- Coordinated training policies for 25 outside staff to provide superior customer service and relations to provide exceptional golf experience for 300 Charter Partner and Package Plan holder members and their guests
- Facilitated 30 group coaching sessions and provided 25 individual coaching lessons.
Outside Operations Manager
Lonnie Poole Golf Course
08.2020 - 05.2024
- Assisted in developing and managing a 500,000 + budget for the facility with annual revenue gains of 15%
- Facilitated clear communication between 25 stakeholders at all organizational levels, promoting a collaborative approach to problem-solving in outside operations management
- Prepared and maintained daily, monthly, and annual financial impact statements for outside operations
- Prepared and managed employee work schedule with 25 staff personnel
- Trained and guided 35 team members to maintain high productivity and performance metrics
- Improved outside operations efficiency by 75% streamlining processes and implementing new technologies.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Bachelor of Science - Sports Management/Professional Golf Management
University of North Carolina State
Raleigh, NC05-2024
High School Diploma -
Surry Central High School
Dobson, NC05-1987
Skills
- Ghin handicap system expertise
- Point of sale systems
- Junior development initiatives
- Operations management
- Tournament operations direction
- Staff training and development
- Merchandising and inventory control
- Membership engagement strategies
- Player development programs
Timeline
Head Golf Professional
GolfTec
12.2025 - Current
Head Golf Professional
Allendale Country Club
06.2024 - 09.2025
Assistant Head Golf Professional
Lonnie Poole Golf Course
08.2020 - 05.2024
Outside Operations Manager
Lonnie Poole Golf Course
08.2020 - 05.2024
Bachelor of Science - Sports Management/Professional Golf Management
University of North Carolina State
High School Diploma -
Surry Central High School