JAMES SILVA
Janesville
Summary
Dynamic sales professional with proven expertise in customer service and inventory control honed at Susanville Ace Hardware. Excelled in team building and problem-solving, achieving exceptional customer loyalty through outstanding service.
Overview
7
7
years of professional experience
Work History
Clerk Processor
Goodwill
Susanville
07.2025 - Current
- Processed donations and merchandise efficiently for retail sales.
- Trained new staff on processing procedures and best practices.
- Managed sorting of items to ensure proper categorization and display.
- Achieved certification in walkie stacker operation.
Sales Associate
Susanville Ace Hardware
Susanville
05.2020 - 10.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Built relationships with potential customers by providing helpful advice on product selection.
- Met merchandising standards by keeping store stocked and products faced.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Assisted with training and mentoring new team members.
- Greeted customers and ascertained what each customer wanted and needed.
- Cleaned shelves, counters, and tables.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
Seasonal Helper
UPS
Susanville
10.2019 - 01.2020
- Helped with deliveries during the holiday season.
- Maintained a positive attitude while working under pressure in stressful situations.
- Sorted and stocked packages onto trucks.
- Assisted in lifting and moving heavy objects or equipment to ensure proper placement.
- Multi-tasking strength
Education
High School Diploma -
Fair View High School
Chico, CA06-2014
Skills
- Speech Clarity
- Product Runs
- Adapt to diverse groups
- Team building
- Listening Skills
- Expert in retail sales
- Excellent Communication
- Friendly and Helpful
- Customer Assistance
- Building Customer Loyalty
- Professionalism
- Exceptional customer service
- Exceeding Customer Expectations
- Reliable and Responsible
- Problem-solving skills
- Product Knowledge
- Stocking and Receiving
- Adaptability
- Outgoing Personality
- Teamwork and Collaboration
- Sales and Promotions
- Adaptable and Flexible
- Reliability
- Customer Service
- Engaging with Diverse Customers
- Donation processing
- Item categorization
- Walkie stacker certification
- Problem solving
References
References available upon request
Timeline
Clerk Processor
Goodwill
07.2025 - Current
Sales Associate
Susanville Ace Hardware
05.2020 - 10.2024
Seasonal Helper
UPS
10.2019 - 01.2020
High School Diploma -
Fair View High School