James Simpson
Stratford,CT
Summary
Detail-oriented professional with a robust background in data analysis and cross-functional coordination. Expertise in managing complex tasks, facilitating effective communication, and ensuring compliance. Committed to enhancing patient care and operational efficiency through strategic support.
Overview
41
41
years of professional experience
Work History
Family Caregiver
My Mother
Stratford, Connecticut
09.2022 - Current
- Delivered daily personal care and assistance with activities of daily living.
- Managed medication schedules and ensured timely administration of prescriptions to maintain health.
- Assisted with meal preparation tailored to dietary needs and preferences, promoting better nutrition.
- Coordinated transportation for medical appointments and social engagements, enhancing access to care and social interaction.
Producer Compensation Analyst
UnitedHealthcare
Shelton, Connecticut
11.2011 - 09.2022
- Executed monthly payroll processes for broker commissions across small and large groups in CT, NY, and NJ, ensuring accurate and timely payouts. Conducted thorough audits to verify commission calculations, resolving complex issues through detailed query analysis. Provided expert support to brokers on commission inquiries, fostering strong relationships.
- Coordinated cross-functional teams to align project goals and enhance communication.
- Developed and maintained project documentation to ensure compliance and facilitate reference.
Commissions Associate
Health Net
Shelton, Connecticut
04.2009 - 07.2011
- Ensured accurate and timely commission payouts for small group brokers in CT, NY, and NJ.
Conducted broker audits to maintain compliance and accuracy in commission processing.
Resolved complex commission issues by running detailed queries and analyses.
Addressed broker inquiries regarding commission payouts to enhance understanding and transparency. - Reviewed and processed claims to meet company policies.
- Assisted in developing training materials for new staff members.
Analyst Commissions
Verizon Wireless
Wallingford, Connecticut
10.2001 - 03.2009
- Supervised direct commissions team for 14 months during supervisor's leave. Researched and resolved sales commission discrepancies for northeast retail telesales and indirect channels. Worked daily on exception error reports to ensure accurate commission payouts. Interpreted and enforced company's compensation plans for compliance. Prepared monthly reports to identify and rectify overpayment or underpayment discrepancies, ensuring accurate commission distribution. Ran sales trending reports to verify commission payouts align with Sarbanes-Oxley regulations. Created ad hoc reports in Cognos to investigate commission payout issues, facilitating timely resolutions. Engaged in northeast commission query team and UAT compensation plan testing team to enhance compliance and operational efficiency.
Coorinator Lead Corporate Accounts
Verizon Wireless
Wallingford, Connecticut
10.1992 - 10.2001
- Performed comprehensive customer service functions for cellular phone inquiries from major national and government accounts.
Resolved billing, service, and equipment issues for multiple corporate accounts through effective call handling.
Collaborated with nationwide major account teams to ensure seamless communication and support.
Trained new hires on operations within corporate accounts team to enhance team effectiveness. - Developed training materials for new team members on operational procedures.
Customer Service Specialist
Verizon Wireless
Wallingford, Connecticut
10.1991 - 10.1992
- Handled inbound customer calls regarding cellular phones and service inquiries.
Researched and resolved billing, service, and equipment issues efficiently.
Explained products and services offered by Verizon Wireless to customers.
Updated customer records in billing system for accurate account management.
Evaluated and addressed customer complaints to achieve satisfactory resolutions. - Educated customers on product features and service plans effectively.
- Assisted customers with product inquiries and service-related issues.
Coordinator Billing Operations
Xerox
Stamford, Connecticut
11.1985 - 12.1990
- Implemented company policies and procedures across all departments.
Handled technical pricing and policy inquiries with expertise.
Managed major accounts in New York, ensuring project objectives were met.
Developed enhancements to computerized invoicing system, achieving significant cost savings. - Coordinated daily operations to ensure efficient workflow and timely project completion.
Education
Bachelor of Science - Business Administration / Economics
Southern Connecticut State University
New Haven, CT06-1984
Skills
- Medication management
- Meal preparation
- Personal care
- Transportation coordination
- Patient advocacy
- Data analysis
- Team collaboration
- Problem solving
- Effective communication
Timeline
Family Caregiver
My Mother
09.2022 - Current
Producer Compensation Analyst
UnitedHealthcare
11.2011 - 09.2022
Commissions Associate
Health Net
04.2009 - 07.2011
Analyst Commissions
Verizon Wireless
10.2001 - 03.2009
Coorinator Lead Corporate Accounts
Verizon Wireless
10.1992 - 10.2001
Customer Service Specialist
Verizon Wireless
10.1991 - 10.1992
Coordinator Billing Operations
Xerox
11.1985 - 12.1990
Bachelor of Science - Business Administration / Economics
Southern Connecticut State University