James Skowronek
Green Bay,WI
Summary
Dedicated Shipping and Receiving Technician known for strong attention to detail and commitment to warehouse safety. Experienced in managing shipping documentation and training staff, focused on reducing discrepancies and enhancing the customer experience.
Overview
16
16
years of professional experience
Work History
Shipping and Receiving Technician
Fosber America
Ashwaubenon, WI
03.2022 - Current
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse environment.
- Conducted accurate inventory counts and maintained stock levels for optimal supply management.
- Inspected incoming shipments for damage and verified contents against purchase orders.
- Managed shipping documentation and coordinated logistics to ensure timely deliveries.
- Trained new staff on safety protocols, equipment operation, and standard operating procedures.
- Collaborated with cross-functional teams to resolve discrepancies in shipments and inventory records.
- Reduced shipping errors by conducting thorough quality checks before dispatching orders.
- Expedited order fulfillment through efficient picking, packing, and shipping processes in line with company standards.
Sales Associate
Menards
Green Bay, WI
01.2022 - 03.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained inventory levels through regular stock checks and restocking initiatives.
- Collaborated with team members to optimize store layout and merchandising strategies.
- Trained new associates on store policies, procedures, and customer service standards.
- Addressed customer concerns promptly to foster positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Store Manager
SUBWAY®Restaurants
De Pere, WI
01.2010 - 01.2022
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies, increasing foot traffic and sales revenue.
- Enhanced customer experience by implementing feedback systems and addressing concerns promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Customer Service Representative
Associated Bank
Green Bay, WI
12.2017 - 11.2019
- Provided support in processing transactions accurately and promptly.
- Assisted customers with account management, ensuring clarity and satisfaction.
- Trained new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Medical Assistant
Northeast Wisconsin Technical College
Green Bay, WI01-2011
Skills
- Package handling
- Warehouse safety
- Loading and unloading
- Order picking
- Labeling and packaging
- Material handling equipment
- Shipping documentation
- International shipping regulations
Timeline
Shipping and Receiving Technician
Fosber America
03.2022 - Current
Sales Associate
Menards
01.2022 - 03.2022
Customer Service Representative
Associated Bank
12.2017 - 11.2019
Store Manager
SUBWAY®Restaurants
01.2010 - 01.2022
Associate of Science - Medical Assistant
Northeast Wisconsin Technical College